Restaurant General Manager at Kaplo Africa

Kaplo is Africa's most innovative Human Resource & Business Support Solutions provider, serving clients with cutting-edge business advisory and human capital solutions across diverse sectors of the African economy.

At Kaplo, we have proven expertise in business advisory and human resource capabilities targeted at productivity, profitability, sustainability, transformation and overall growth of your business.

We are recruiting to fill the position below:

Job Title: Restaurant General Manager

Location: Apex - Wuse II, Abuja (FCT) 
Reports To: Owner/Director

Job Summary

• The Restaurant General Manager is responsible for managing daily restaurant operations with the goal of delivering an excellent guest experience.
• The General Manager ensures efficient restaurant operation, maintaining high production, productivity, quality, and customer-service standards.
• They are responsible for financial management, team leadership, customer satisfaction, and maintaining a safe, clean, and welcoming environment for guests and employees.

Key Responsibilities
Operational Management:

• Oversee daily operations of the restaurant, ensuring smooth service and timely, high-quality food and drink delivery.
• Ensure adherence to the restaurant’s standard operating procedures (SOPs) for food safety, health, and hygiene.
• Supervise food and beverage preparations, quality, and presentation.
• Manage inventory levels of supplies, raw materials, and equipment, coordinating with suppliers for timely procurement.
• Ensure compliance with licensing, hygiene, and health and safety regulations.
• Implement initiatives for energy conservation, waste reduction, and sustainability.

Financial Management:

• Prepare and manage the restaurant’s budget, monitoring revenue, expenses, and profitability.
• Analyze financial reports, including sales, labor, and operational costs, identifying areas for improvement.
• Develop and execute strategies to meet revenue targets and control costs.
• Manage payroll, approve invoices, and coordinate with the accounts department for financial disbursements and reconciliations.
• Forecast sales and plan accordingly to maximize efficiency and reduce waste.

Team Leadership & Development:

• Lead and supervise staff, ensuring optimal performance and adherence to restaurant policies.
• Recruit, train, and onboard new team members, ensuring all employees are aligned with the restaurant’s vision and values.
• Develop and maintain employee schedules to meet the needs of the restaurant and ensure appropriate staffing.
• Conduct regular performance evaluations, providing feedback, coaching, and opportunities for professional development.
• Promote a positive work environment, ensuring employee satisfaction and motivation.

Customer Experience:

• Ensure a high level of customer satisfaction through attentive service, handling complaints, and resolving issues promptly and professionally.
• Monitor customer feedback, both in-person and online reviews, and take steps to improve customer service and overall guest experience.
• Design and implement guest engagement activities, special events, and promotional offers.

Marketing & Sales:

• Work with the marketing team to create promotional campaigns, menu launches, and events that drive customer traffic.
• Collaborate on social media strategy, managing the restaurant’s reputation online, and building brand presence.
• Analyze sales trends and customer preferences to optimize the menu, pricing, and promotions.

Menu & Supplier Management:

• Coordinate with chefs and kitchen staff to ensure the menu aligns with the restaurant’s vision and target audience.
• Collaborate with suppliers to negotiate contracts, pricing, and delivery schedules.
• Introduce new products or services to keep the restaurant innovative and competitive in the market.

Reporting & Administrative Duties:

• Maintain detailed records of daily operations, inventory levels, staff performance, and financial data.
• Submit regular reports on restaurant performance to senior management/ownership.
• Manage compliance with legal requirements, such as labor laws, health and safety regulations, and tax filings.

Qualifications

• Bachelor’s degree in hospitality management, Business Administration, or related field (preferred).
• Minimum of 3-5 years’ experience in a management role in a restaurant or hospitality setting.
• Proven track record of managing operations, budget control, and staff leadership.
• Knowledge of food safety, hygiene, and health regulations.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Key Competencies:

• Leadership and Team Management
• Financial Acumen
• Strong Communication and Customer Service Skills
• Problem-Solving and Decision-Making
• Time Management and Multitasking Abilities
• Knowledge of Restaurant Management Software (e.g., POS systems)
• Understanding of Food & Beverage Operations

Must Have Criteria:

• Proven experience in a la carte dining or restaurant management.
• Strong exposure to both local and international operational standards.
• Demonstrated leadership capability with a track record of managing high-performing teams.
• Ability to coach, mentor, and develop team members effectively
• Solid experience in sales and business development.
• Strong financial acumen, including cost control, budgeting, and revenue generation.
• Positive, collaborative attitude with openness to feedback and idea sharing.

Working Conditions:

• Full-time position with flexible working hours.
• A physically active role that requires being on your feet for extended periods.
• High-pressure environment, especially during peak business hours.
• This role is essential for ensuring the success of the restaurant by balancing operational, financial, and team-related demands while maintaining a high standard of customer satisfaction.

Application Closing Date
7th May, 2026.

How to Apply
Interested and qualified candidates should send their CV to: kaploafrica@gmail.com using “Restaurant General Manager- Abuja" as the subject of the mail.