Customer Service Representative at Dicalo Consulting Group

Dicalo Consulting Group is a management consulting firm specializing in a range of services, including business management and setup, accounting services, business registration, business consultancy, international tax advisory, and business plan preparation. At Dicalo Consulting, our business practices are guided by a set of core values that shape our approach to conducting business. We are a group of dedicated professionals who prioritize honesty and unwavering transparency in our pricing and services. Our commitment is deeply rooted in strong ethical and moral principles, and we take great pride in delivering exceptional services. Even in the face of occasional challenges in the Tax, Accountancy and recruitment process, we maintain our steadfast commitment to providing services that not only add value but also bring gratification, consistently surpassing our clients’ expectations.

Management Consultancy – Our commitment is to consistently guide and assist our clients in adopting the most feasible and fitting business strategies for their unique needs and circumstances. We equally support our clients in preparing business plans so as to ensure that they are able to have an insight in the industry in which they are potentially seeking to do business in. Additionally, we provide substantial support to our clients in the preparation of comprehensive business plans. This crucial step helps them gain valuable insights into the specific industries they are considering for their business endeavors.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lekki Phase 1, Lagos
Employment Type: Full-time 
Work Mode: Onsight - 6 days a week

Responsibilities

• Manage and respond promptly to all customer inquiries across digital channels (WhatsApp, Instagram, calls, and other platforms) using the company-provided phone.
• Provide accurate information about products, pricing, availability, and ongoing promotions to customers.
• Handle incoming orders, confirm details, and ensure seamless order processing from inquiry to delivery.
• Maintain a professional, friendly, and brand-aligned tone in all customer interactions.
• Resolve customer complaints, concerns, and issues efficiently while ensuring high levels of customer satisfaction.
• Follow up with customers on pending orders, deliveries, and post-purchase experience to build strong relationships and encourage repeat business.
• Escalate complex issues or complaints to the appropriate internal team or supervisor when necessary.
• Keep proper records of customer interactions, transactions, feedback, and complaints.
• Collaborate with the sales and operations team to ensure smooth order fulfillment and service delivery.
• Provide insights and feedback on customer behavior, preferences, and recurring issues to improve service quality and business operations.
• Ensure quick response time and active engagement with online customers during working hours.
• ⁠Stay updated on product knowledge, brand offerings, and company policies to provide accurate and helpful information.

Qualification

• Bachelor's Degree in customer service or related field.
• 2 - 3 years of experience in customer service.

Salary
N200,000 - N250,000 monthly.

Application Closing Date
30th May, 2026.

How to Apply
Interested and qualified candidates should their CV to: cynthiaasogwa@dicaloo.com using the job title as the subject of the email.