Contact Center Sales Agent (Customer Verification & Sales) at Ekris Bio Health Foods Nigeria Limited

Ekris Bio Health Foods Nigeria Limited - We are an innovative, indigenous food manufacturing and packaging company proudly rooted in Nigeria. Our mission is to bridge the gap between Nigeria’s rich and diverse indigenous soups and the often substandard quality of existing swallow products in the market. We believe that our swallows should serve as the perfect complement—indeed, a rallying point—for our traditional soups, enhancing both taste and nutritional value.

Beyond swallows, we are committed to showcasing the versatility of healthy flour-based products to Nigerians and the wider African market. Our product development strategy focuses on unlocking a broad spectrum of applications for our nutritious flour blends across multiple food categories.

We are recruiting to fill the position below:

Job Title: Contact Center Sales Agent (Customer Verification & Sales)

Location: Abuja (FCT) 
Employment Type: Contract
Industry: FMCG / Food & Consumer Products

Job Summary

• We are seeking energetic, target-driven Contact Center Sales Agents to support our FMCG sales operations.
• The role combines high-volume sales engagement with strong customer verification and data accuracy, ensuring reliable customer records, smooth order fulfillment, and repeat business.
• The ideal candidate will be confident in customer conversations, skilled at closing sales, and meticulous in capturing and verifying customer information in line with company and data protection standards.

Key Responsibilities
Sales & Customer Engagement:

• Handle inbound and outbound calls to promote FMCG products
• Convert leads and enquiries into successful sales
• Upsell and cross-sell products to existing and new customers
• Meet daily, weekly, and monthly sales targets
• Provide accurate product information and resolve basic customer enquiries.

Customer Verification & Data Accuracy:

• Verify customer details including name, phone number, and delivery address
• Ensure accurate customer profiling to support delivery and follow-up
• Confirm customer consent for data usage in line with NDPR requirements
• Identify and escalate incomplete, inconsistent, or suspicious customer information.

Systems & Documentation:

• Accurately log customer interactions, orders, and feedback on CRM systems
• Maintain up-to-date customer records and sales status
• Work closely with logistics and operations teams to resolve delivery or order issues
• Adhere to approved scripts, processes, and quality standards.

Requirements
Education & Experience:

• Minimum of OND / HND / Bachelor’s Degree
• Previous experience in:
  • Contact center sales
  • Telesales or customer service
  • FMCG or consumer products environment (advantage).

Skills & Competencies:

• Strong sales and persuasion skills
• Excellent verbal communication skills
• Attention to detail and data accuracy
• Customer-focused and results-driven mindset
• Ability to work under targets and pressure
• Familiarity with CRM tools such as Zendesk, HubSpot, Zoho, Salesforce (advantage).

Behavioural Attributes:

• High integrity and confidentiality awareness
• Professional and courteous telephone etiquette
• Resilient, proactive, and self-motivated
• Team-oriented with a positive attitude.

Location Requirement:

• Candidate must be based in Abuja or willing to work in Abuja.

What We Offer

• Competitive base salary (N120,000 - N160,000 monthly) plus sales commission
• Performance-based incentives
• Structured onboarding and product training
• Career growth within FMCG sales and contact center operations

Application Closing Date
7th May, 2026.