Dispatch Officer at Gourmet Twist

Gourmet Twist is a dynamic culinary enterprise based in Lekki, Lagos, Nigeria. The company has gained recognition for its innovative approach to offering unique flavors and culinary experiences in artisanal bakery and catering services.

We are recruiting to fill the position below:

Job Title: Dispatch Officer

Location: Lekki Phase 1, Lagos

About this role

• Gourmet Twist is seeking a highly organized and proactive Dispatch Officer to coordinate the seamless delivery of our orders to customers across Lagos.
• You will serve as the primary link between our production team and third-party delivery partners to ensure that every order is dispatched promptly and reaches our customers in perfect condition.

Key Responsibilities

• Coordinate and monitor the daily dispatch of food orders to ensure timely delivery to customers.
• Manage relationships and communication with third-party delivery services and independent riders.
• Verify order accuracy and packaging quality before handing over items to dispatch riders.
• Track all outgoing deliveries in real-time and provide updates to the customer service team regarding delays or issues.
• Resolve delivery-related complaints and logistics bottlenecks efficiently to maintain customer satisfaction.
• Maintain accurate logs of delivery costs, dispatch times, and rider performance metrics.

Requirements

• OND or BSc in Logistics, Business Administration, or a related field.
• 1–2 years of experience in logistics coordination or dispatch management, preferably within the food and beverage industry.
• Strong knowledge of Lagos road networks and geographical locations to optimize delivery routing.
• Excellent communication skills and the ability to multitask in a high-pressure environment.
• Proficiency in using basic office software and delivery tracking applications.

Nice to Have:

• Prior experience working specifically with third-party logistics (3PL) providers in Nigeria.
• Familiarity with food safety standards and handling requirements for perishable goods.
• Training in customer relationship management.

What We Offer

• Competitive monthly salary paid in Naira (₦).
• Opportunities for professional growth within a fast-growing gourmet brand.
• Health insurance coverage and paid annual leave.
• A supportive and collaborative work environment.

Application Closing Date
Not specified.

Method of Application
Interested and qualified candidates should
Click here to apply online