Customer Service Officer at Swift Dry cleaners Limited

Swift Drycleaners Limited is a Laundry and Drycleaning company located in Lagos Nigeria. Are you passionate about customer service and looking to make an impact in a fast-growing laundry and dry cleaning company? Swift Drycleaners Ltd is seeking a dedicated Customer Relations Officer to enhance customer experience and contribute to the growth of our customer base. If you reside around the Lekki, Olowora, andOgba axis and have a flair for both customer service and marketing, we’d love to hear from you!

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Summary 

• Are you passionate about Customer Service Officer and looking to make an impact in a fast-growing laundry and dry cleaning company? Swift Drycleaners Ltd is seeking a dedicated Customer Service Officer to enhance customer experience and contribute to the growth of our customer base.
• If you reside around the Lekki Phase 1 axis and have a flair for both customer service and marketing, we’d love to hear from you!

Key Responsibilities

• Attend to customer inquiries and resolve complaints in a professional and timely manner.
• Manage customer orders, ensuring accurate and prompt pickup and delivery of garments.
• Handle phone calls, emails, and walk-in clients with excellent service etiquette.
• Maintain and update the customer database, ensuring accuracy of customer information and preferences.
• Develop and implement strategies to increase the company's customer base, including customer referral programs and targeted marketing initiatives.
• Promote the company’s services and products to both existing and potential customers to increase brand awareness.
• Coordinate with the operations/factory to ensure seamless service delivery.
• Collect, document, and analyze customer feedback to improve service offerings.
• Participate in community engagement and local marketing efforts to attract new customers within the Lekki Phase 1 area.

Qualifications and Skills

• Minimum of OND / HND / Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience in customer service, preferably in a laundry or retail environment.
• Strong marketing and communication skills, with the ability to promote services effectively.
• Ability to develop creative strategies to drive customer acquisition and retention.
• Excellent interpersonal and problem-solving skills.
• Proficiency in Microsoft Office Suite.
• Must reside around Lekki Phase 1 or its environs.

Salary
N120,00 - N180,000 per month.

Application Closing Date
26th May, 2026.

How to Apply
Interested and qualified candidates should send their CV to: hr@pallyagro.ng using "C.R.O Lekki Phase 1" as the subject of the mail.