Customer Care Supervisor at PZ Cussons Nigeria Plc

PZ Cussons is a dynamic consumer products group and innovator of some of the world's best known and loved brands. Calling on over 130 years of expertise, we operate internationally in carefully selected developed and emerging markets that present the greatest strategic potential for future growth. Our world-class supply chain and distribution networks enable us to meet our global consumer needs and deliver quality brands that add value and enhance everyday lives.

We are recruiting to fill the position below:

Job Title: Customer Care Supervisor

Job ID: JR002717
Location: Nigeria

Job Summary

• Our purpose is for everyone, for life, for good.
• Sustainability and the wellbeing of people, families and communities everywhere are at the heart of everything that we do.
• Since our founding in 1884, we have been creating products to delight, care for and nourish consumers.
• Across our core categories of Hygiene, Baby and Beauty, our trusted and well-loved brands include Carex, Cussons Baby, Sanctuary Spa and St. Tropez.

Responsibilities

• Answer incoming calls and respond to customer emails.
• Manage and resolve customer complaints effectively.
• Identify issues and escalate them to supervisors when necessary.
• Provide customers with information about products and services.
• Route calls to the appropriate resources as needed.
• Document all call details according to standard operating procedures.
• Follow up on customer calls when required.
• Complete call logs and reports accurately.
• Perform other assigned duties as needed.
• Ensure efficient use of resources and minimize environmental pollution while carrying out responsibilities.
• Maintain effective safety management practices.
• Sustain quality systems management.
• Contribute to the implementation of sustainable continuous improvement systems

Requirements
Qualifications:

• First Degree in any discipline
• Computer Literacy

Experiences: (What experience brings success to this role):

• 1-2 years’ experience in customer service , and over this period has successfully delivered on KPIs.
• Knowledge of customer service practices and principles.
• Excellent data entry and typing skills.
• Excellent listening skills, along with strong verbal and written communication abilities. communication skills.
• Ability to handle stressful situations appropriately.

Application Closing Date
31st May, 2026.