Front Desk Officer at MSI Nigeria Reproductive Choices

MSI Reproductive Choices is one of the world’s leading providers of sexual and reproductive healthcare. We believe that everyone should have the right to choose. From contraception to safe abortion and life-saving post-abortion care, we are committed to delivering compassionate, affordable, high-quality services for all. Today, our organisation has over 9,000 team members working in 37 countries across the world. Our success lies in the fact that MSI teams are locally led, entrepreneurial and results-driven, and are passionate about delivering high quality, client-centered care in their own communities. As a social business, we focus on sustainable delivery, efficiency, and funding models that are built to last, so that the women and girls we serve today will have a choice in the future too. We know that access to reproductive choice is life changing. For some, it can mean the ability to complete an education or start a career. For others, it means being able to look after the family they already have. For everyone, it means the freedom to decide their own future, creating a fairer, more equal world.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Abuja (FCT) 
Employment Type: Full-time

Overall Responsibilities

• The Client Service Executive is responsible for management of the front office and administrative functions of the Support Office and Country Programme through the provision of high-level administrative support.
• The goal is to make team members, clients, guests, and service providers feel comfortable and valued while on our premises whilst managing all MSI’s brand touchpoints.

Key Responsibilities

• Receiving and directing visitors in a friendly and appropriate manner. Coordinating team members to ensure that guests are promptly attended to.
• Ensuring the front office is always kept neat. Maintain and improve the standard of all Client Service Touch Points (front offices, mails and correspondences, telephone interactions and physical appearance of staff.
• Responsible for the ambience of the front office.
• Maintains proper records & track of all events supported by Corporate Services Unit from Abuja Support Office. Develop and maintain efficient filing systems to keep track of these activities.
• Maintain a tracker for events coordinated by Corporate Services Unit
• Complete retirements and perdiem request for DAA’s.
• Draft of all letters of introduction and invitation
• Manage costs and expenses posted to CSU’s petty cash.
• Ensure welcome note for expatriates are displayed before arrival
• Ensure Proper management of all meeting rooms and that meetings and trainings are effectively managed in the Abuja Support Office
• Provide tea-break and lunch for meetings in the Abuja Support office based on request.
• Keep abreast of all organisational changes and business developments in the industry.
• Endure the prompt payment of statutory bills (Water,environmental)
• The post holder may carry out other duties in addition to or instead of those outlined above which may reasonably be required from time to time as requested by his/her line manager or his/her designate.

Qualification / Skills / Experience

• A university Degree completed with a grade of at least Second Class.
• Minimum of 2 years post-NYSC experience in the same or similar role.
• Proven ability to provide high-level support to management teams.
• Ability to plan and organize a substantial workload that includes complex, diverse tasks and responsibilities.
• Experience in managing and developing teams.
• Experience in negotiating service contracts and ensuring value for money.
• Excellent communication skills to deal tactfully and sensitively with a wide range of people.
• Excellent organizational skills and a track record of consistently prioritizing and delivering on time.
• Good judgment, initiative, and problem-solving ability
• Should possess or demonstrate organizational and coordination skills with experience working in a busy environment and juggling fluctuating priorities.
• Demonstrated experience in initiating and maintaining support systems in an office environment within and outside the organization.

Application Closing Date
15th May, 2026.