Director, Client Relations at the African Export-Import Bank (Afreximbank) - CA Global

CA Global - Our client, African Export-Import Bank (Afreximbank) is a pan-African Multilateral Financial institution established in 1993, for the purposes of financing and promoting intra and extra African trade.

The Bank is currently hiring the below position based at their Headquarters in Cairo Egypt:

Job Title: Director, Client Relations (Strategy / Business Planning / Client Relations)

Reference: LPF 3301
Location: Cairo, Egypt

Job Description
The role is intended to help the Bank achieve its mission “stimulating a consistent expansion of and diversification of African trade so as to rapidly increase Africa’s share of global trade, while operating as a first class, profit oriented, socially responsible financial institution and a center of excellence in African trade matters” by developing opportunities for business development in trade projects and export development finance at the regional level and providing leadership for various Client Relations team members located at the Head Office and in the Branches.

Responsibilities

• Leads the preparation of an annual Regional Marketing Plan derived from the Bank’s Strategic Plan for Management’s Approval
• Manages a portfolio of clients with deliberate cultivation based on proactive individualized plans. These plans would be developed in coordination with the product teams and should be designed to increase client engagement
• Provides high-level client service to each client or government organization
• Leads Client Relations team members to accomplish functional and departmental goals to ensure high level client service. This includes coaching team members
• Ensures and leads Deal team coordination across the Bank’s products and geographies and researches, develops, refines and evaluates specific client relations services, programs and events to further engage current clients
• Finding out what information, products or services the customer requires to meet his/her needs, providing clear, accurate and relevant information
• Maintaining a strong working knowledge of client portfolios / products with the Bank and resolving customers’ queries within agreed parameters
• Signing off file notes after any client meetings, summarizing any additional actions required, including follow-up calls;
• Sales activity planning, including reviewing existing customer files to identify sales opportunities
• Undertaking commercial negotiations and managing and leading new business pitches
• Ensuring compliance with legal requirements, industry regulations, organizational policies and professional codes for all business development activities
• Leading implementation of marketing plans as approved by the Bank and actively securing mandates and business in the Bank’s market segments
• Implementing strategies for entering various segments of the trade finance market and investment banking in the region;
• Evaluating and reviewing new business Pre-Assessment Memos and Credit Proposals from the various branches, Product teams and Head Office and making recommendations on the same to management;
• Representing the Bank in high level meetings, fora and making presentations in conformity with the high standards for which the Bank has become known
• Managing staff in the Client Relations Department
• Managing staff, Bank’s assets and property at the Branch in liaison with the Administrative Services Department;
• Maintaining and improving the Bank’s image across the continent
• Any other duties as may be assigned by Senior Management

Requirements
Qualifications and Skills:

• Post graduate degree in Business Administration, Banking or Finance from a recognized University or a recognized post graduate professional qualification in Banking
• Sound experience of at least 12 years with a leading financial services organization and familiarity with the major trade finance products to be offered to clients especially syndication, co-financing, club deals, correspondent banking products including letters of credit, factoring, forfaiting, structured trade finance, carbon financing, corporate finance risk participations, project-related financing and considerable knowledge of how these work
• Track record of building strong relationships with executive decision makers and influencers
• Ability to communicate and function in a culturally diverse and change oriented setting with good knowledge of banking practices in Africa
• Ability to interact with senior officials of banks, corporates and governments and to represent the Bank in important professional fora where oral presentation of papers will be necessary to high level technical and professional audiences
• Excellent verbal and written communication skills in English. Knowledge of the Bank’s other working languages is an added advantage (French, Arabic and Portuguese)
• Demonstrated leadership capabilities, including ability to organize and manage human resources to attain goals;
• Strong interpersonal skills, superior intellect, and an outstanding ability to communicate at all levels
• Demonstrable problem-solving, quantitative, and analytical skills; strategic and creative thinking
• Strong personal ethics and moral compass
• Flexibility and able to manage frequent travel

Contractual Information:

• Permanent
• Willing and able to relocate to Cairo
• Suitably qualified candidates from all African nationalities are encouraged to apply
• Tax-free salaries paid in USD

Application Closing Date
31st May, 2016.

How to Apply
Interested and qualified candidates should:
Click here to apply online
Or
Send your CV's to Lizette Pienaar at: lizette@caglobalint.com

Note: If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.