Technical Project Manager at Hugo Technologies

Hugo is a Future-of-Work company. We build and manage remote teams in black communities for some of the world’s largest technology and media companies. We specialize in end-to-end machine learning data annotation and omnichannel support solutions that ultimately yield more inclusive outcomes for both black communities globally and our clients.

We are recruiting to fill the position below:

Job Title: Technical Project Manager

Location: Nigeria

Role Overview

• Technical Team leads will own the day-to-day operations of a blended support team embedded with high-growth AI SaaS clients.
• You will be managing teams of technical and non-technical agents delivering fast, high-quality customer support.

Role Requirement

• Executive communication: You write like a sharp operator. Clear, concise, no filler.
• Technical Project/Product Manager/Team Lead experience
• Technical fluency: Comfortable with frontend/backend SRE TypeScript, React, REST APIs, and web fundamentals. You can read a stack trace, interpret logs, and guide an agent through a reproduction. You don’t need to ship code, but you need to earn technical credibility fast.
• Support operations experience: You’ve managed agents or engineers before. You know what good looks like, and you can QA it consistently.
• Billing and payments familiarity: Stripe experience is a plus. Comfort with subscription flows, refunds, and dispute handling.
• You are calm under pressure with experience working in fast-moving environment, and real escalations. You’re steady, not reactive.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online