Front Desk / Reception Officer at Ren San & Co.

Ren San & Co. is a business support and full-service brand strategy firm. Our purpose is to help clients achieve their goals by developing and growing their brand, project, or event. We think of ourselves as more than just service providers, we are an extension of their team.

We are recruiting to fill the position below:

Job Title: Front Desk / Reception Officer

Location: Maitama, Abuja (FCT)
Employment Type: Full-time

Job Summary

• The Front Desk / Reception Officer serves as the first point of contact for guests, visitors, and clients at Hilwa Heights Luxury Apartments & Villas.
• This role is responsible for creating a warm, professional, and luxury guest experience while ensuring the smooth coordination of front office operations and guest communication.
• The successful candidate will manage guest check-ins and check-outs, reservations, inquiries, bookings, calls, emails, and day-to-day front desk activities while maintaining a high level of professionalism and customer service.
• The Front Desk Officer will also coordinate with housekeeping, maintenance, kitchen staff, and operations management to ensure apartments are guest-ready and all guest requests are handled efficiently.
• This role requires a highly presentable, eloquent, organised, and service-oriented individual who can multitask effectively, maintain composure under pressure, and represent the brand professionally at all times.

Key Responsibilities
Guest Relations and Customer Service:

• Welcome and attend to guests and visitors professionally.
• Handle guest check-in and check-out processes efficiently.
• Respond to guest inquiries, reservations, and requests promptly.
• Provide accurate information regarding apartment availability, services, and facilities.
• Ensure guests receive exceptional hospitality and customer service at all times.
• Handle complaints and escalate issues appropriately when necessary.

Front Desk Administration:

• Manage incoming calls, emails, WhatsApp messages, and guest correspondence.
• Maintain accurate booking schedules and guest records.
• Process payments, invoices, and related documentation where required.
• Coordinate room allocations and occupancy schedules.
• Ensure the reception and waiting areas remain neat and presentable.
• Maintain confidentiality of guest and company information.

Operational Coordination:

• Liaise with housekeeping regarding room readiness and cleaning schedules.
• Coordinate with maintenance teams on facility-related concerns.
• Communicate operational updates to management and relevant departments.
• Support daily operational activities and administrative tasks.

Performance Expectations

• Professional handling of guests and visitors.
• Accurate management of reservations and guest information.
• Timely response to inquiries and guest concerns.
• Smooth coordination with operational departments.
• Maintenance of luxury hospitality standards at the front desk.

Qualifications and Experience

• OND/HND/Bachelor’s Degree in Business Administration, Hospitality Management, or related field preferred.
• Minimum of 3 years’ experience in front desk, customer service, hospitality, or administrative roles.
• Strong knowledge of Microsoft Office applications and digital communication tools.
• Excellent spoken and written English communication skills.

Candidate Requirements:

• Male or Female.
• Must be highly presentable and well-groomed.
• Strong communication and interpersonal skills.
• Must possess confidence, composure, and professionalism.

Key Skills and Attributes:

• Eloquence and strong communication ability.
• Customer-service orientation.
• Professional appearance and conduct.
• Strong organisational and multitasking skills.
• Attention to detail and accuracy.
• Ability to work under pressure.
• Strong interpersonal skills and emotional intelligence.

Working Conditions:

• Full-time role based in Maitama, Abuja.
• Working hours are 8:30 AM – 6:00 PM.
• Shift flexibility may occasionally be required.
• Fast-paced hospitality environment requiring professionalism and responsiveness.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their Resume to: amy@rensan.co.uk using the Job Title as the subject of the email.