Policy Operation Specialist at PalmPay Limited

Palmpay is a pan-African fintech company currently operating in Nigeria, Ghana, Kenya, Uganda and Tanzania and expanding to other markets this year. We’re reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.

We are recruiting to fill the position below:

Job Title: Policy Operation Specialist

Location: Lagos

Overview

• Responsible for policy and incentive mechanism design for POS and acquiring businesses.
• By developing effective channel policies, agent incentive mechanisms, and operational campaigns, this role drives business growth and improves engagement among channels and agents.
• The role requires continuous optimization of policies and incentive systems based on business objectives and operational data to ensure effective policy implementation and TPV growth.

Key Responsibilities
Policy & Mechanism Design:

• Design and optimize business policies and rules for the POS ecosystem, including channel policies, agent incentive policies, and operational rules.
• Develop operational mechanisms and incentive systems aligned with business goals such as TPV growth and active rate improvement.
• Continuously evaluate policy effectiveness and optimize policies based on performance.

Channel & Agent Incentive Design:

• Design incentive mechanisms for aggregators and agents, including:
  • Transaction incentive policies
  • Channel reward programs
  • Agent growth incentive programs
• Enhance channel management motivation and agent activity through effective incentive structures.

Campaign Planning & Management:

• Plan and implement operational campaigns aligned with business goals and market cycles, including:
  • Transaction growth campaigns
  • Seasonal or holiday promotions
  • Channel incentive campaigns
• Manage campaign rules, resource coordination, execution tracking, and performance review.

Policy Implementation & Monitoring:

• Develop policy documentation and operational guidelines.
• Ensure proper understanding and implementation of policies by relevant teams.
• Monitor policy execution and identify areas for improvement.

Data Analysis & Strategy Optimization:

• Analyze the impact of policies and campaigns on transaction volume, activity rates, and costs.
• Continuously optimize policies and operational strategies based on data insights.

Industry & Market Research:

• Monitor industry trends and competitor strategies.
• Provide recommendations for policy and operational strategy improvements based on market insights.

Requirements

• Bachelor’s Degree or above, with at least 3 years of experience in internet, payments, or financial services operations.
• Experience in operational mechanism design or incentive policy design; channel or user incentive experience preferred.
• Strong data analysis skills and ability to evaluate policy performance.
• Strong strategic thinking and logical reasoning ability.
• Strong cross-functional collaboration and project management skills.

Preferred Qualifications:

• Experience in payments, acquiring, or fintech industries.
• Experience in channel incentives, user incentives, or growth campaign design.
• Familiarity with POS, agent, or merchant operation models.
• Experience in designing large-scale operational campaigns or policy frameworks.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online