Aggregator Operations Specialist at PalmPay Limited

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Title: Aggregator Operation Specialist

Location: Lagos

Overview

• Responsible for the operational management of the POS channel ecosystem.
• By establishing an Aggregator management framework and channel operation strategies, this role aims to improve channel efficiency and agent activity.
• The role focuses on standardizing channel management practices, designing channel incentive mechanisms, and monitoring channel execution to ensure aggregators effectively manage the agent network.

Key Responsibilities
Channel System Development:

• Establish and continuously optimize the Aggregator tier system (e.g., star rating system) and define management requirements for each level.
• Develop channel management guidelines and SOPs to improve aggregator management capability.

Channel Execution Management:

• Monitor KPI execution of regional management teams (ZM, RM, SC) to ensure effective implementation of channel strategies.
• Standardize channel management actions, including:
  • Weekly agent contact requirements
  • Agent transaction monitoring
  • Agent issue reporting and resolution mechanisms

Channel Issue Identification & Optimization:

• Identify potential operational issues by interacting with agents and aggregators.
• Coordinate with relevant teams to resolve channel operational issues and improve channel management efficiency.

Channel Incentive Design:

• Design aggregator incentive programs based on channel performance, such as channel reward programs and transaction incentive policies.
• Improve channel motivation and agent activity through well-designed incentive mechanisms.

Channel Performance Evaluation:

• Regularly evaluate aggregator performance.
• Provide recommendations to SC teams for optimizing channel management based on aggregator performance and tier levels.

Requirements

• Bachelor’s degree or above, with at least 2 years of experience in internet, payments, or channel operations.
• Familiar with channel management models and experienced in building or optimizing channel systems.
• Strong data analysis ability with the capability to identify channel issues through data.
• Strong communication, coordination, and project management skills.
• Execution-oriented and results-driven.

Preferred Qualifications:

• Experience in payments, acquiring, or fintech industries.
• Experience in channel operations or distributor/agent management.
• Familiar with POS or offline payment channel models.

Application Closing Date
Not Specified.