Sales Order Officer at PZ Cussons Nigeria Plc

PZ Cussons is a dynamic consumer products group and innovator of some of the world's best known and loved brands. Calling on over 130 years of expertise, we operate internationally in carefully selected developed and emerging markets that present the greatest strategic potential for future growth. Our world-class supply chain and distribution networks enable us to meet our global consumer needs and deliver quality brands that add value and enhance everyday lives.

We are recruiting to fill the position below:

Job Title: Sales Order Officer

Job ID: JR002754
Location: Ilupeju, Lagos
Responsible to: Lead, Sales Operations and RTM
Responsible for: None

Job Purpose

• Responsible for the accurate and timely processing and management of customer sales orders, ensuring seamless coordination across sales, logistics, and supply chain teams.

Context/Scope

• The role focuses on order execution excellence to support service delivery and customer satisfaction.

Key Accountabilities

• Receive, review, and process customer sales orders in accordance with company policies and SLAs 
• Validate order details including product, quantity, pricing (as provided), and delivery requirements 
• Capture and maintain orders accurately within ERP/CRM systems 
• Track orders through the fulfillment lifecycle and proactively address issues or delays 
• Act as the primary support contact for sales teams on order-related matters 
• Provide timely updates on order status, availability, and fulfillment timelines 
• Assist in managing backorders, order adjustments, and cancellations 
• Liaise with warehouse, logistics, and supply planning teams to ensure smooth order fulfillment 
• Escalate supply or fulfillment constraints impacting order execution 
• Maintain accurate records of all orders, changes, and customer interactions 
• Ensure adherence to master data standards (customer details, product codes, pricing inputs) 
• Ensure compliance with internal order management processes and controls 
• Identify inefficiencies or recurring issues in order processing and recommend improvements.

Measurement/Performance Indicators

• Order entry accuracy rate 
• Order processing turnaround time 
• Order fulfillment tracking accuracy 
• Reduction in order errors and rework 
• SLA adherence for order processing.

Knowledge, Skills & Experience Needed
Qualifications:

• First Degree in any discipline
• Computer Literacy.

Experiences: (What experience brings success to this role)

• Minimum of 1 year experience in marketing or sales, and over this period has successfully delivered on KPIs.
• Experience with ERP Systems (SAP).

Knowledge: (What does the person need to know)

• Good knowledge of business objectives and priorities.
• Knowledge of Field Sales Management and Market Intelligence.
• PZ Cussons BEST values.

Internal & External Relationships:

• Sales Operations or National Sales Operations Manager 
• TSMs, ASMs, RSMs
• PZ Marketing & Sales network
• Distribution Services.

Application Closing Date
12th May, 2026.