Practice Manager at Smile 360 Dental Specialists

Smile 360 Dental Specialists is the leading dental clinic in Nigeria based on our customer’s satisfaction and awards won. Amongst many others, we are the “Winner of the Best Dental Service Provider of the year 2015, 2016, 2017, 2018, 2019 and 2021 consecutively, by the Nigerian Healthcare Excellence Award”. We are also the first and only clinic with Orthodontics, Dento-facial Orthopaedics, and pediatric dentistry. Our other services include Oral & Maxillofacial Surgery, Implant Dentistry Endodontic, Family dentistry, and Periodontics.

Our practice is extremely customer-friendly, ensuring that every visit is stress-free, memorable, fun, and worthwhile. We are passionate about oral health, giving superior customer interaction, and first-class standard services that you would expect in London or Dubai. With proficient and tested professionals committed to making every visit to our world-class luxurious facility seamless and enjoyable at every level.

We are recruiting to fill the position below:

Job Title: Practice Manager

Location: Ikoyi, Lagos
Employment Type: Full-time
Department: Clinical Operations
Reporting To: Chief Clinical Operations Officer (CCOO)
Direct Reports: Clinic Operations & Patient Experience (COPEx) Lead, Floor Management Coordinator

Key Interfaces

• Marketing & Business Development | Revenue Growth Manager | Clinical Teams | Facility & Administration | IT | Finance | Human Resources

Job Summary

• The Practice Manager is the operational leader responsible for the overall coordination, efficiency, performance, and day-to-day management of Smile360’s Ikoyi Practice.
• The role serves as the central execution hub between clinical operations, patient experience, administration, business growth, and support services to ensure the seamless delivery of Smile360’s premium healthcare experience.
• Reporting to the Chief Clinical Operations Officer (CCOO), the Practice Manager drives operational excellence, clinic performance, service quality, patient flow optimization, team accountability, and business sustainability across the practice.
• The role is accountable for patient experience and revenue achievement and ensures operational alignment between clinical and non-clinical teams while supporting revenue growth, patient retention, compliance, and continuous improvement initiatives.

Main Duties and Responsibilities
Practice Operations Leadership:

• Provide overall operational leadership for the Ikoyi Practice
• Ensure smooth daily coordination of all clinic activities and patient-facing operations
• Drive accountability and discipline across operational teams
• Monitor and resolve operational bottlenecks affecting patient care and clinic efficiency

Patient Experience & Service Excellence:

• Ensure delivery of Smile360’s premium patient experience standards across all touchpoints
• Support the Clinical Operations & Patient Experience (COPEx) Lead in driving patient satisfaction, loyalty, referrals, and service recovery
• Monitor patient complaints, escalations, and service recovery outcomes
• Drive a culture of hospitality, professionalism, responsiveness, and empathy

Operational Performance & Revenue Optimization:

• Monitor clinic productivity, operational efficiency, and resource utilisation
• Work closely with the Revenue Growth Manager to improve revenue performance and treatment conversion
• Support optimisation of provider schedules, chair utilisation, and patient flow
• Ensure proper revenue capture and minimise operational leakage

Leadership & Team Management:

• Provide leadership oversight to the COPEx Lead and Floor Management Coordinator
• Drive performance accountability within operational and patient-facing teams
• Conduct coaching, mentorship, and performance feedback sessions
• Collaborate with HR on staffing, onboarding, engagement, and disciplinary processes

Cross-Functional Coordination:

• Act as the operational liaison between Clinical, Marketing, Revenue Growth, Finance, IT, HR, and Administration teams
• Coordinate implementation of operational initiatives across departments
• Ensure alignment between marketing campaigns and operational readiness

Compliance, Quality & Continuous Improvement:

• Ensure adherence to operational policies, quality standards, and regulatory requirements
• Lead operational audits and follow-up action implementation
• Promote Kaizen, PDCA, and continuous improvement culture within the practice

Reporting & Performance Monitoring:

• Prepare and present operational performance reports and dashboards
• Monitor key operational, patient experience, and revenue KPIs
• Lead daily operational huddles and periodic review meetings

Requirements
Educational Qualifications:

• Bachelor’s Degree/HND in Healthcare Administration, Business Administration, Operations Management, or related discipline

Professional Qualifications:

• Relevant certifications in healthcare management, operations, project management, or leadership will be an added advantage

Experience:

• Minimum of 7 years’ experience in healthcare, hospitality, service operations, or clinic management.
• At least 3 years in a leadership or managerial role.
• Experience in a premium healthcare or service-driven environment is an added advantage.

Personal Attributes & Competencies:

• Strong leadership and operational management capability
• Excellent communication and stakeholder management skills
• High emotional intelligence and conflict resolution capability
• Strong analytical and problem-solving skills
• Strong customer service orientation
• High accountability and execution discipline
• Professional appearance and conduct

Application Closing Date
25th May, 2026.

How to Apply
Interested and qualified candidates should send their Resume and a Cover Letter outlining their qualifications and relevant experience to: jobs@smile360ng.com using the Job Title as the subject of the mail.