Branch Manager at Estrada International Staffing Solution

Estrada International Staffing Solutions (EISS) is a leading HR consulting and talent solutions firm dedicated to helping organizations attract, develop, and retain exceptional talent. We provide comprehensive human resource services across recruitment, outsourcing, background verification, and HR advisory, ensuring our clients achieve sustainable business growth through people excellence.

With a commitment to quality, speed, and professionalism, we partner with organizations of all sizes, ranging from multinationals to indigenous SMEs; across diverse industries. Our tailored solutions are designed to simplify HR processes, enhance workforce capability, and deliver measurable impact.

We are recruiting to fill the position below:

Job Title: Branch Manager

Location: Lagos
Employment Type: Full-time
Department:Operations / Branch Banking
Reports To:Regional Manager / Head of Operations

Job Summary

• The Branch Manager will be responsible for the overall management and profitability of the branch.
• The role involves driving business growth, ensuring operational efficiency, managing staff performance, and delivering excellent customer service in line with the bank's strategic objectives and regulatory standards.
• The Branch Manager will also oversee loan portfolio quality, deposit mobilization, and risk management at the branch level.

Key Responsibilities

• Oversee daily branch operations to ensure smooth and efficient service delivery.
• Drive deposit mobilization and loan portfolio growth in line with set targets.
• Ensure high-quality customer service and resolution of customer complaints.
• Supervise branch staff and ensure optimal performance across all functions.
• Monitor loan applications, approvals, disbursements, and recoveries.
• Ensure compliance with internal policies, regulatory requirements, and audit standards.
• Prepare and submit periodic operational and financial reports.
• Manage branch risk, including credit risk and operational risk controls.
• Develop and implement strategies to grow branch profitability.
• Build and maintain strong relationships with customers and local stakeholders.

Key Performance Indicators (KPIs)

• Deposit growth rate
• Loan portfolio growth and repayment rate
• Branch profitability
• Customer satisfaction score
• Loan default/NPL ratio
• Operational efficiency and compliance rate

Requirements
Educational Qualification:

• Bachelor's Degree in Banking & Finance, Accounting, Business Administration, Economics, or related field.
• Professional certification (e.g., CIBN, ICAN, ACCA) is an added advantage.

Experience:

• Minimum of 5 years of banking experience.
• At least 2 years in a supervisory or branch leadership role within a microfinance or commercial bank.

Technical Skills:

• Credit and risk management
• Loan portfolio management
• Financial analysis and reporting
• Banking operations and compliance
• Business development and sales strategy

Soft Skills:

• Leadership and team management
• Strong communication skills
• Customer relationship management
• Problem-solving ability
• Result-oriented mindset

Competencies:

• Business development drive
• Operational excellence
• Financial acumen
• Risk awareness
• People management

Application Closing Date
27th May, 2026.