Head of Operations (Experiential Marketing & Brand Activation) at a Leading Experiential Marketing and Brand Activation Agency - Refine Concepts

Refine Concepts - Our client is a leading experiential marketing and brand activation agency known for delivering insight-driven, high-impact brand experiences across Nigeria and beyond, combining strategy, creativity, and operational excellence to execute large-scale activations, events, and immersive campaigns while fostering strong client partnerships and driving measurable business value.

They are recruiting to fill the position below:

Job Title: Head of Operations (Experiential Marketing & Brand Activation)

Location: Lekki Phase One, Lagos
Employment Type: Full-time

Position Summary

• The Head of Operations is a strategic leadership role responsible for driving operational excellence while contributing directly to business growth and client success.
• The role oversees the end-to-end execution of projects, ensuring all activations and events are delivered efficiently, profitably, and to the highest quality standards.
• Beyond execution, the role plays a key part in interpreting client briefs, supporting ideation, and shaping commercially competitive proposals.
• The successful candidate will combine strong operational expertise with commercial acumen, enabling the organisation to win new business, retain clients, and scale sustainably.

Key Responsibilities

• Provide strategic and operational leadership across all projects, ensuring delivery excellence, efficiency, and profitability.
• Partner with Client Services and Business Development teams to develop compelling, execution-led proposals and support client acquisition.
• Contribute to business growth by strengthening proposal conversion rates through robust operational planning and execution credibility.
• Oversee end-to-end project execution, ensuring adherence to timelines, budgets, quality standards, and client expectations.
• Drive client retention and account growth through consistent service delivery and long-term relationship management.
• Lead and coordinate cross-functional teams including project execution, procurement, and vendor management.
• Develop and optimise operational systems, workflows, and SOPs to support scalability and consistency.
• Manage operational budgets, cost control, and margin performance across projects.
• Provide on-ground leadership during activations and events to ensure quality assurance and effective issue resolution.
• Track and report on key operational KPIs including profitability, client satisfaction, conversion rates, and delivery efficiency.
• Collaborate with leadership to identify operational improvements and support business expansion initiatives.
• Foster a culture of accountability, excellence, and continuous improvement across the operations function.

Candidate Profile
Professional Background:

• The ideal candidate is a seasoned operations leader with strong experience managing large-scale projects within experiential marketing, events, advertising, or related industries. They should demonstrate the ability to balance strategic oversight with hands-on execution in a fast-paced, client-driven environment.

Qualifications:

• Bachelor’s Degree in Operations Management, Business Administration, Event Management, Engineering, or a related field.
• A Master’s degree or relevant professional certifications in operations or project management is an added advantage.

Experience:

• 8–10 years of progressive experience in operations management, with proven leadership experience.
• Demonstrated success managing end-to-end project execution and cross-functional teams.
• Experience supporting business development, client engagement, and proposal development is highly desirable.

Functional & Technical Competencies:

• Strong operational leadership and project execution capability.
• Proven experience in client management from brief to delivery.
• Ability to translate client needs into practical, high-impact experiential solutions.
• Strong financial acumen in budgeting, cost control, and margin management.
• Experience designing and improving operational systems and processes.
• Strong analytical and reporting skills for data-driven decision-making.

Behavioural Competencies:

• Strong leadership presence with the ability to influence and inspire teams.
• Strategic thinker with strong commercial awareness.
• High level of professionalism, ownership, and accountability.
• Resilient and adaptable in high-pressure environments.
• Detail-oriented with strong organisational and time-management skills.
• Collaborative, proactive, and solution-driven mindset.

Working Conditions:

• On-site role (Monday – Friday).
• Extended hours and weekend work may be required during active projects.
• Occasional travel within and outside Nigeria.
• Fast-paced, performance-driven work environment.

Salary
N800,000 - N1,000,000 monthly.

Application Closing Date
17th May, 2026.