Application Support Specialist at Fidson Healthcare Plc

Fidson Healthcare Plc, proudly Nigerian, is a leading pharmaceutical company which has evolved from being a distributor for multinationals in 1995 to full-fledged manufacturing, sales and marketing company with a strong brand. At Fidson, we support each other to greatness. We not only inspire our people to achieve, but we also celebrate their achievements with them. Together, we work and play hard.

We are recruiting to fill the position below:

Job Title: Application Support Specialist

Location: Lagos

Key Job Responsibilities
User Management:

• Ensure that all new user requests are fully approved using the User Request Form before account creation on Dynamics NAV/BC.
• Ensure that user permissions are assigned based on the principle of least privilege.
• Document all changes made to user roles and permissions.
• Assign expiration dates to user accounts upon receipt of exit notification from HR.
• Ensure that user accounts are disabled on the last working day as communicated by HR.
• Participate actively in the quarterly user access review.

Service Delivery:

• Ensure that all object changes on Dynamics NAV/Business Central (BC) are documented in the helpdesk application.
• Ensure that all issues reported by users are properly logged in the helpdesk system.
• Ensure that all open issues are resolved and closed within the agreed timelines.
• Ensure that weekly system backups are taken, documented, and that the external hard drive is sent to the fireproof safe at the security post.
• Conduct quarterly restoration of backups to the test server.
• Validate information on the test server quarterly by assigning selected users to process transactions and confirm reports.

Application Support:

• Ensure optimal performance of all business applications in use.
• Participate in new application projects and provide technical input where required.
• Examine application functionality and performance and recommend improvements where necessary.
• Provide guidance and support to application users to ensure business applications meet operational needs.
• Escalate any application

Customer Sales Order Portal:

• Train new sales representatives on the use of the sales ordering application.
• Synchronize new customer records from NAV/BC to the sales ordering application.
• Ensure the application operates optimally at all times.
• Resolve issues reported by sales representatives relating to the application.

Leadership:

• Analyze complex situations, make timely decisions, and take responsibility for outcomes.
• Train and coach the Application Support Officer to understand the system and effectively support users.
• Train application users across departments to improve their understanding and usage of the system.
• Understand budgets, financial statements, and key business drivers to support strategic decisions.
• Plan, organize, and ensure execution of initiatives to achieve defined goals within scope and timeline.
• Provide quarterly reports on business applications to the Head of Department.

Minimum Educational Requirement

• B.Sc./HND in Computer Science, Engineering, or any related Science discipline. 
• Relevant Work Experience: 5 - 7 years post-graduation experience.

Required Competencies and Work Skills:

• Computer literacy
• Good communication skills
• Good interpersonal relationship skills
• Strong analytical ability
• Effective problem-solving skills.

Application Closing Date
Not Specified. 

How to Apply
Interested and qualified candidates should:
Click here to apply online