Administrative Assistant (Operations)

Key Retail Group -From late-night supplier negotiations to overcoming Amazon compliance challenges, our journey has been nothing short of an adventure. We embrace the spirit of innovators and problem-solvers, but we also acknowledge the hard truths—supplier hiccups, shipping nightmares, and the occasional compliance curveball. Every great experiment has its failures, and we’ve had ours. But with an unwavering commitment to learning and growth, we dust ourselves off, recalibrate, and keep pushing forward. As a brand-building powerhouse, we thrive on competency, commitment, continuous learning, and teamwork—turning roadblocks into stepping stones. If you’ve made it this far, you probably already have an idea of what it takes to be one of us.

We are recruiting to fill the position below:

Job Title: Administrative Assistant (Operations)

Location: Ojodu, Lagos
Employment Type: Full-time

Job Summary

We're looking for someone who enjoys bringing order to busy environments and takes pride in getting things right.

This isn't the kind of administrative role where you'll spend your day filing documents or simply ticking off tasks. You'll be involved in the day-to-day running of our operations, helping different departments stay organised, ensuring important tasks don't fall through the cracks, keeping operational data accurate, and making sure the business has the information it needs to make good decisions.

We're looking for someone who is happy to roll up their sleeves, learn quickly, and take ownership of their work. If you're naturally organised, enjoy solving problems, and like being the person people can rely on, you'll fit in well here.

What Success Looks Like

Success in this role means becoming someone the business can rely on.

Within your first three months, you'll be expected to confidently manage your core responsibilities with minimal supervision, maintain accurate operational records, communicate proactively, and consistently meet deadlines.

As you grow in the role, we'll expect you to identify opportunities to improve processes, take ownership of challenges, and become a trusted administrative assistantto the wider business.

Responsibilities

As our Administrative Assistant (Operations), you'll support the day-to-day operations of the business by helping to keep our systems, information, and processes running smoothly.

You'll work closely with different departments, including Operations, Finance, Marketing, IT, Creative, and Product Management. You'll be reconciling accounts, manage inventory, preparing reports, follow up on outstanding operational tasks, coordinatebetween teams, updating records, managing inboxes, group chats, and making sure information is accurate before it reaches management.

You'll also support our day-to-day procurement activities by purchasing office supplies, maintaining procurement records, and ensuring the business has the resources it needs to operate efficiently. As the businessgrows, you'll gradually become more involved in broader procurement activities, so previous exposure to procurement is an advantage.

This role is ideal for someone who enjoys variety, likes working with numbers and data, and takes satisfaction in making sure things are done properly.

Key Responsibilities

Administrative Support

• Support the day-to-day administrative and operational activities of the business.
• Keep records, documents, and operational information organised and up to date.
• Coordinate administrative activities where required.
• Ensure assigned tasks are completed accurately and on time.

Order Fulfilment

• Fulfil all website orders.
• Send out tracking IDs to customers.
• Track orders to ensure it arrives to the customer safely and in good condition.

Inventory Management & Reconciliation

• Monitor inventory records across our sales channels.
• Carry out inventory trackingand investigate any discrepancies.
• Work with the Finance and Product Management teams to maintain accurate stock records.
• Highlight any inconsistencies or issues before they become bigger problems.
• Reconcile and attribute finance account.

Reporting & Data Management

• Prepare daily, weekly, and monthly operational reports.
• Update KPI trackers and operational spreadsheets.
• Analyse data for accuracy and identify trends or unusual findings.
• Present information clearly and accurately for management review.

Email & Chat Communication Management

• Manage allinboxes and ensure emails and chats are responded to promptly and professionally.
• Follow up on outstanding requests until they are resolved.
• Keep management informed of important updates and escalate issues where necessary.

Cross-Team Coordination

• Work closely with different departments to keep tasks and operational activities moving.
• Follow up on outstanding actions and ensure nothing important is left unattended.
• Help improve communication and coordination across teams.

Procurement Support

• Purchase office supplies and operational materials when required.
• Maintain procurement records and supplier information.
• Support additional procurement activities as the business expands.

Process Improvement

• Look for practical ways to improve how work is done.
• Suggest ideas that make processes more efficient, accurate, or easier to manage.
• Take ownership of issues and see them through to resolution.

Requirements

To succeed in this role, you'll need:

• A Bachelor's Degree in Business Administration, Office Management, Accounting, Economics, or a related field.
• At least 3years' experience in an administrative, operations, inventory management, finance support, or coordination role.
• Strong working knowledge of Microsoft Excel and the Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Strong numerical and analytical ability.
• Good organisational and time management skills.
• The ability to manage multiple priorities without losing attention to detail.
• A high level of professionalism and discretion when handling confidential information.

It would also be an advantage if you have experience with inventory management, operational reporting, procurement, or e-commerce businesses such as Amazon FBA.

Who We're Looking For

Experience is important, but it's not the only thing we're looking at.

• We're looking for someone who naturally takes ownership of their work.
• Someone who notices problems before they're pointed out.
• Someone who follows through without needing constant reminders.
• Someone who enjoys working with numbers, spreadsheets, reports, and operational data.
• Someone who asks questions, looks for better ways of doing things, and genuinely cares about producing quality work.
• We value people who are dependable, organised, proactive, and willing to learn. If you enjoy solving problems, staying organised, and making a meaningful contribution to the success of a business, we'd like to hear from you.

This Role Is Not For You If...

Let's be upfront—this role isn't for everyone.

• If you prefer waiting for instructions instead of taking initiative, this probably isn't the right fit.
• If you're comfortable leaving tasks unfinished because someone else will eventually deal with them, this role will likely frustrate you.
• If working with spreadsheets, reports, numbers, or operational data isn't something you enjoy, you probably won't find this role rewarding.
• We're a business, and everyone is expected to take ownership, communicate well, follow through on commitments, and look for ways to improve how we work.
• We're not looking for perfection, but we are looking for people who care about doing a good job and are willing to learn.

Why Join Us

We're building a business with long-term growth in mind, and we believe the right people should grow with it.

This isn't a role where you'll spend years doing the same routine tasks. As the business evolves, you'll have the opportunity to develop new skills, take on greater responsibility, and broaden your experience across operations, procurement, inventory management, reporting, and business processes.

We're looking for someone who wants more than just a job. We want someone who's excited by the idea of learning, improving, and building a long-term career in administration.

If you're someone who enjoys solving problems, taking ownership, and making a meaningful contribution, you'll find plenty of opportunities to grow here. We invest in people who are committed, dependable, and willing to learn because we believe our success is built on the strength of our team.

If you do your job well, your growth won't be limited by your job title.

Salary
N300,000 per month.

Application Closing Date
31stJuly, 2026.