Head of Retail Operations at Jibs-Ray Nigeria Limited

Jibs-Ray Nigeria Limited is a recruitment and consulting company established in 2018 to proffer manpower solutions to its clients.

We are recruiting to fill the position below:

Job Title: Head of Retail Operations

Location: Oniru - Victoria Island, Lagos
Employment Type: Full-time

Job Description 

• Primarily responsible for leading and managing the entire company-owned retail organization
• A key role in establishing and implementing a standard retail-based outlet management system that ensures all the company-owned retail outlets work together as one cohesive chain to drive set targets for product and service emphasis, determined periodically by the retail business leadership team.
• Tailor strategy and solutions to meet the needs of the outlet managers who are challenged to achieve outlet sales targets, with a corresponding customer satisfaction indicator on a rolling basis.

Duties & Responsibilities

• Will be responsible for driving best-in-class retail execution, observing specific contractual obligations with the company’s partners for their brands.
• Be responsible for retail execution in all of the company-owned outlets assigned, and will prepare and then implement a rolling “Market Visit Business Plan" to cover all of the company’s own retail outlets year-round
• Will deliver on sales revenue achievement, volume, share, as represented by the
• Merchandising, Assortment, Pricing, and Shelving (MAPS) goals
• Frequently utilize &analyze data from retail operations to provide insights upwards (to company leadership) and downwards (to the retail operations team) in order to drive better execution.
• Establish a unified selling methodology across all our stores and for our products.
• Work with Marketing for the ongoing evaluation of retail merchandisers in own retail outlets
• Develop reporting templates and ensure timely reporting of all retail sales, including providing insight on retail issues to Management
• Monitor individual outlet performance and request improvement plans from Outlet Managers where applicable.
• Develop people through training and direct organizational and team development initiatives using performance management tools, including: performance reviews, in-store assessments, individual store executives' development plans & succession planning documentation.
• Manage expense and/or revenue/operating income budget for the Company-Owned Retail stores.

Key Performance Indicators

• Retail Space Capacity Utilization Rate
• Inventory Turns
• Retail Sales as a Percentage of Total Sales
• Online Sales as a Percentage of Total Sales
• Average Order Value
• Units/door/week sold per own retail outlet
• Sales order change per outlet, weekly/monthly,/Quarterly
• Weeks of inventory on hand per retail outlet
• Weeks of inventory on hand per retail outlet
• Product returns by retail window
• Retailer ROI and trade spend
• Commission/Rebate Pay-outs to Trade
• Out of stock percentage
• Training delivered to Store Managers
• % Skills development plan executed for each store team
• % of Customers Master Data Accuracy, as captured in the Loyalty system
• Performance Management Ratings Completed
• Product knowledge of outlet staff & operatives
• Standard sales procedure across all outlets for the new Loyalty scheme members' acquisition of active loyalty card holders
• Conversion rate of email-generated online traffic
• Marketing spend
• Volume of outlet visitor walk-throughs
• Sales Conversion rate per outlet
• Outlet compliance with Health & Safety Standards
• Outlet compliance with aesthetics & ambiance standards
• Degree of corporate-wide retail team employee engagement with stockouts on fast-moving inventory
• Time-to-restock for heavy traffic outlets
• Time to redistribute from low traffic outlets to heavy traffic outlets
• Inventory/merchandise Theft/Pilferage reporting & remediation
• Net Promoter Scores (for store visit experience tracking) of In-Store Promotions planned versus completed
• Logistics costs to revenue ratio
• Store Technology Uptime
• Time-to-resolution for store support requests.

Requirements
Minimum Education Qualifications:

• Masters Degree

Required Experience:

• 7+ years of work experience in retail execution within the FMCG or Consumer Packaged Goods (CPG) Industry.
• Candidate should have experience with P&L, budgeting, and forecasting
• Proven team leadership skills
• Ability to manage client expectations either personally or through a team

Required Competency:

• Organizing Skills
• Customer/Client Focus
• Business Acumen
• Results Driven
• Communication Proficiency
• Technical Capacity
• Performance Management
• Leadership
• Problem Solving/Analysis
• Presentation Skills.

Salary
N1,500,000 monthly.

Application Closing Date
30th May, 2026.

How to Apply
Interested and qualified candidates should send their applications to: jibs.ray@gmail.com using the job title as the subject of the email.