Customer Care Representative at SnappyPay

SnappyPay is a fast-growing fintech platform focused on simplifying digital transactions for Nigerians. We provide affordable and convenient services including airtime and data purchases, electricity and cable TV subscriptions, airtime-to-cash conversion, virtual cards, gift card services, and social media engagement solutions.

At SnappyPay, our mission is to make everyday digital payments easier, faster, and more rewarding. We are building a platform that combines affordability, cashback rewards, smooth user experience, and innovative financial solutions for individuals and businesses.

Our team is made up of passionate and result-driven people committed to innovation, customer satisfaction, and continuous growth. We believe in creating opportunities, encouraging creativity, and building a work environment where talented individuals can grow professionally while making real impact.

Joining SnappyPay means becoming part of a company focused on technology, innovation, and the future of digital payments in Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Care Representative

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Manage incoming calls and customer inquiries.
• Identify and assess customer needs to ensure satisfaction.
• Build strong customer relationships through open and interactive communication.
• Provide accurate, valid, and complete information using the right tools and procedures.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Follow company communication procedures, guidelines, and policies.
• Go the extra mile to engage and assist customers.
• Manage online customer interactions and resolve issues effectively.

Basic Requirements

• HND, ND, or BSc Degree
• 1 - 2 years of work experience.
• Gender: Female.
• Age: 20 to 27 years.

Salary
N100,000 monthly.

Application Closing Date
30th May, 2026.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note

• Residence within Ikeja or areas close to Ikeja is required.
• Only shortlisted candidates will be contacted for the interview.