Field Officer at Sproxil Nigeria Limited

Sproxil is a global brand protection & consumer engagement solutions provider specialized in the provision of cutting edge advanced technology to combat counterfeiting, product theft and adulterations; as well as providing a platform for consumer engagement.

We are recruiting to fill the position below:

Job Title: Field Officer

Location: Ikeja, Lagos
Job Type: Full time
Industry: Technology
Reports To: Project Officer (Field Supervisor)

Job Description

• Direct PPMV Engagement & Data Collection.
• Function: Field Operations — Direct Provider Engagement.
• Engagement: Fixed-Term Contract (Renewable).
• Location: Field-Based — LGA / community-level deployment.
• Travel: Extensive — regular travel across assigned LGAs.

Role purpose

• The Field Officer is the most direct point of contact between Sproxil's programmes and Patent and Proprietary Medicine Vendors (PPMVs).
• Working at the LGA and community level, the Field Officer personally visits, trains, supports, and motivates PPMVs to participate actively in data collection activities — including mRDT image submission, patient survey completion, and barcode scanning.
• This is a high-activity, relationship-intensive role requiring someone who is energetic, personable, and deeply comfortable working in informal health retail environments.
• The Field Officer operates under the day-to-day direction of a Project Officer, who supervises their workload, reviews their reports, and escalates issues to programme management.

Key Responsibilities
PPMV Engagement & Relationship Management:

• Conduct regular in-person visits to assigned PPMVs and community pharmacies within designated LGAs, building trusted working relationships with providers.
• Actively recruit new PPMVs onto the programme by explaining participation benefits, demonstrating the submission process, and securing enrolment.
• Follow up with inactive or lapsed PPMVs to understand barriers and re-engage them in data submission activities.
• Serve as the day-to-day human face of Sproxil for participating providers — responding to questions, concerns, and requests promptly and professionally.

Training & On-Site Coaching:

• Conduct one-on-one and small group training sessions with PPMVs covering mRDT testing protocol, image capture via WhatsApp, barcode scanning, and the incentive redemption process.
• Provide hands-on coaching at PPMV outlets to correct errors in test administration, image quality, or submission behaviour.
• Deliver refresher training when new product batches, process updates, or quality issues require it.

Data Collection Support:

• Support PPMVs in achieving consistent, high-quality mRDT image submissions and patient survey completions in line with programme targets.
• Monitor individual PPMV submission rates and take immediate corrective action where performance is lagging.
• Verify data quality visually during visits — checking that test images meet AI-interpretability standards before submission.

Mystery Shopping & Compliance Verification:

• Conduct unannounced or scheduled mystery shopping visits to assess PPMV compliance with testing protocols, correct use of mRDTs, and accuracy of reported submissions.
• Document observations using standard templates and submit findings to the Project Officer for review and action.
• Flag providers exhibiting potential gaming behaviours (e.g. duplicate submissions, test kit reuse) to the Project Officer immediately.

Incentive & Materials Distribution:

• Distribute airtime credits, programme materials, job aids, and mRDT test kits to eligible PPMVs in accordance with programme policy.
• Maintain accurate records of materials received, distributed, and returned; conduct periodic physical counts.
• Assist PPMVs in troubleshooting incentive redemption issues via the Sproxil platform.

Reporting & Communication:

• Submit daily or weekly field visit logs detailing outlets visited, activities conducted, submission performance, and issues observed.
• Attend team briefings, engage stakeholders, attend stakeholder sessions, and training sessions as required
• Provide honest field intelligence on PPMV attitudes, community health dynamics, and emerging operational challenges.

Key Performance Indicators

• Number of PPMVs actively submitting data within assigned LGAs.
• Number of training and refresher sessions delivered.
• Weekly / monthly PPMV visit completion rate against target.
• Average mRDT image quality score for assigned PPMV cluster.
• Number of new PPMVs recruited and onboarded.
• Mystery shopping compliance rates for assigned outlets.
• Materials distribution accuracy and accountability.
• Timeliness and completeness of field visit logs.

Requirements
Essential:

• OND, HND, or Bachelor's Degree in any field; Health Sciences, Pharmacy Technology, or Community Development preferred.
• At least 1 year of experience in field sales, community outreach, FMCG territory work, or pharmaceutical distribution.
• Demonstrable familiarity with PPMVs, patent medicine stores, or community pharmacies in Nigeria.
• Comfortable using WhatsApp, smartphone cameras, and basic mobile apps for work purposes.
• Fluency in relevant local language(s) of the assigned state — this is non-negotiable for effective PPMV communication.
• Willingness to travel extensively within assigned LGAs on a daily basis.
• High energy, self-motivated, and comfortable working with limited supervision.

Desirable:

• Prior experience on a health data collection, community health worker, or pharmaceutical representative programme.
• Basic knowledge of malaria testing, mRDTs, or fever case management.
• Experience supporting incentive-based behaviour change programmes.
• Familiarity with PPMV association structures (e.g. NAPPMED at state/LGA level).

Core Competencies:

• Relationship Building — Warm, persistent, and trusted by PPMV operators; earns cooperation through consistency.
• Drive & Initiative — Self-starter who hits daily visit targets without being chased; thrives in the field.
• Communication — Explains complex processes (mRDT testing, digital submission) simply and patiently.
• Attention to Detail — Catches image quality issues, data errors, and suspicious submission patterns at source.
• Honesty & Integrity — Accurately reports what is seen in the field, including difficult or non-compliance findings.
• Adaptability — Adjusts approach across diverse PPMV personalities, outlet types, and community contexts.
• Confidentiality: All staff are bound by confidentiality obligations covering proprietary information, project data, and partner details — extending 36 months beyond the end of any engagement. Sproxil Nigeria Limited is an equal opportunity employer.

Benefits

• Competitive Salary.
• HMO.
• 13th month.
• Work-life Balance (Hybrid).
• Reward & Recognition.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online