Chief Operating Officer (COO) at Duob Recruitment

Duob Recruitment, a recruitment firm, is recruiting suitably qualified candidates to fill the position below:

Job Title: Chief Operating Officer (COO)

Location: Port Harcourt, Rivers
Employment Type: Full-time

Responsibilities

• Oversee day-to-day operations across all business units and all service divisions.
• Develop and implement operational strategies aligned with the company's vision and market demands.
• Establish and monitor performance metrics for each business unit and service line.
• Manage and optimize supply chain operations for beauty products, pharmaceuticals, and retail merchandise, and all other stratom divisions.
• Ensure compliance with regulatory requirements specific to beauty services and pharmaceutical operations.
• Lead and develop branch managers and operational team members across all locations.
• Collaborate with the CFO to align operational initiatives with financial goals and budgetary constraints.
• Drive continuous improvement initiatives to enhance service delivery and customer experience.
• Implement standardized operating procedures to maintain consistency across branches.
• Analyze operational data to identify trends, challenges, and opportunities for growth.
• Manage vendor relationships and negotiate contracts to optimize operational costs.
• Oversee inventory management systems to prevent stockouts while minimizing excess inventory.
• Lead expansion projects for new branches and service line extensions.

Expected Result

• Improved operational efficiency and service delivery across all branches.
• Standardized processes that maintain quality while supporting scalability.
• Enhanced customer satisfaction and retention across all service lines.
• Optimized resource allocation between branches and service categories.
• Successful implementation of growth initiatives and expansion projects.
• Development of high-performing operational teams and branch leadership.
• Effective integration of new service offerings and technologies.
• Compliance with industry regulations and quality standards.

Key Performance Indicators

• Operational efficiency metrics (service delivery times, throughput, resource utilization).
• Sustained delivery of high-quality services reflected in client retention and operational feedback across service lines.
• Branch performance against established KPIs and growth targets.
• Effectiveness in translating strategic goals into executable operational plans across the enterprise.
• Optimization of inventory turnover ratio and reduction in stockout frequency to ensure service continuity and cost efficiency.
• Implementation rate of process improvements and innovation initiatives.
• Quality assurance metrics for beauty services and pharmaceutical operations.
• Growth in service utilization and cross-selling between service lines.
• Speed and quality of new branch openings and service line expansions.
• Regulatory compliance record and audit results.
• Supply chain effectiveness and vendor performance metrics.

Qualifications

• Interested candidates should possess a Bachelor's or Master's Degree.

Knowledge and Skills:

• Advanced proficiency in business management software and enterprise resource planning (ERP) systems
• Expert-level strategic planning, business development, and organizational management skills across multiple service verticals
• Exceptional time management abilities with proven capability to coordinate operations across multiple business units and locations
• Meticulous attention to operational details while maintaining strategic oversight of multi service business model  Customer experience management and service excellence orientation across wellness, healthcare, and retail segments
• Outstanding verbal and written communication skills, executive reporting, and stakeholder presentation abilities  Negotiation and contract management expertise for supplier relationships and strategic partnerships
• High level of business integrity, confidentiality, and ethical leadership with emphasis on pharmaceutical regulatory compliance
• Exceptional strategic planning and crisis management skills, with ability to maintain composure and make sound decisions under pressure
• Ability to build and maintain professional relationships with diverse stakeholders including executives, staff, customers, vendors, and regulatory bodies
• Leadership skills to work effectively in complex organizational environments and drive cross-functional collaboration.
• Knowledge of regulatory requirements for pharmaceutical operations and beauty service industries
• Understanding of inventory management, supply chain optimization, and vendor relationship management
• Financial acumen including budgeting, cost control, and profitability analysis across multiple revenue streams
• Change management and organizational development expertise with proven ability to lead expansion initiatives.

Application Closing Date
30th June, 2026.

How to Apply
Interested and qualified candidates should send their CV to: jobs@duobrecruitment.com using the Job Title as the subject of the email.