Shift Quality Associate at Food Concepts Plc

Food Concepts commenced operations in 2001. From inception, our aim has been clear-cut and focused: to revolutionize the food sector in West Africa and to deliver extraordinary satisfaction to our stakeholders.

Since launching in 2004, Chicken Republic (Subsidiary of Food concepts) has already opened 55 stores in Nigeria and Ghana. On this basis, we are proud of the brand’s hard-earned reputation as the fastest growing chicken QSR in West Africa and the number 1 chicken QSR in Nigeria (both in revenues and number of outlets). In addition, Chicken Republic was ranked as one of Nigeria’s top 20 brands across all categories (Financial Standards Awards 2009).

We are recruiting to fill the position below:

Job Title: Shift Quality Associate

Location: Lagos
Employment Type: Full-time
Department: Shared Services Department
Direct Reports: Shift Quality Officer, QC Operatives, QC interns
Reports to (Title): Quality Assurance Manager
Grade Level: 4

Job Purpose

• The Associate will be directly responsible for strict compliance with Quality, environmental, Health and Safety, and regulatory matters support in the bakery

Core Responsibilities and Key Results Areas

• Ensure strict adherence to statutory and regulatory requirements at the production area (Bakery).
• Oversee Shift continuity and ensure non-conforming products are not released for sales or consumption.
• Ensure adherence to all the safety and environmental regulations within and around the production area (Bakery)
• Ensure discipline in compliance with safety requirements, for example: wearing uniform, use of proper tools, and ensuring that all safety requirements are met.
• Ensure effective co-ordination with all the sections within the department, for effective service to other departments/divisions/units
• Ensure good housekeeping and cleanliness in the area of control at all times
• Ensure calibration of all the measuring and weighing equipment under direct control of the supply chain division are carried out regularly
• Ensure strict compliance with stock management processes (FIFO and FEFO).
• To review the required reports for example: daily, weekly, monthly or any periodic reports from subordinate and submit to the superior.
• Always ensure strict conformity to cGMP and GHP
• Develop a measurable standard for assigned materials and processes
• Ensure conformity of all raw materials and packaging materials to specification before usage at the production shop floor
• Ensure strict compliance to FC process standards, such as Operations Alert, SIC (Short Interval Control), and carry out on the spot checks on processes and materials before clearance for use/dispatch
• Approve all finished products after confirming specifications and conducting required tests
• Report any non-conformity beyond his competence to the superior without assumption
• Ensure effective coordination and discipline in the section within the department under supervision by enforcing the use of required PPE
• Ensure strict compliance with FC process standards, such as Operation Alert, SIC (Short Interval Control), and carry out on the spot checks on processes and materials before clearance for dispatch
• Verify proper record keeping of all monitoring documents such as SIC and temperature/humidity monitoring charts 
• Write daily required reports, for example, daily, weekly, monthly or any periodic reports and submit to the appropriate authority and maintain all operations and assigned technical documents.
• Whenever required, he/she will cater for regulatory activities with the government agencies
• Ensure strict adherence to statutory and regulatory requirements
• Ensure strict adherence to the requirements of the ISO 22000, 9001, 14001 and 45000 as well as other company adopted quality/operation management system
• The staff is duty bound to maintain confidentiality of all technical information or documentation at his disposal.

Key Performance Indicators

• Efficiency Indicator – Increased Productivity and reduced waste
• Impact Indicator – Rate of Customer satisfaction and loyalty
• Effectiveness Indicator - Rate of Quality and Value delivered to customers
• Customer service Indicator – Reduced Customer complaints
• Safety Indicator – Quality/Safety

Job Specifications
Educational Requirements:

• A minimum of a Bachelor’s Degree in Natural / Physical science or Manufacturing management is required.

Professional Requirements:

• Possession of any relevant certification such as Six Sigma, Quality Engineer or Quality Auditor is essential

Experience Requirements:

• 3-4 years experience in similar role

Decision Expectations:

• Executes and oversees inspection and testing of incoming and out-going product to confirm quality conformance to specifications and quality deliverables
• Hold any non-conforming product or process, in consultation with the line Manager, and in the absence of the line manager, his/her decision shall remain substantive

Knowledge Requirements:

• Knowledge of food operations
• Knowledge of current Good Hygiene practice
• Knowledge of relevant regulatory standards and requirements
• Knowledge of Quality Assurance policies and procedures and Safety – Food, Fire, Occupational Health and Environment
• Knowledge of tools, methods and concepts of quality assurance
• Knowledge of data analysis tools and statistical analysis

Working Conditions:

• Jobholder typically works 40 hours per week, Monday to Friday, although this role may involve working overtime, weekends and public holidaays.
• The role requires precision and attention to detail, as it involves assessing and managing risks.

Contacts and Purpose of Contact:
Internal Contacts (most frequent contacts):

• Line Managers
• Production Managers
• SCD Managers
• Employees

Purpose of Contact:

• Exchange or provide information
• Obtain, clarify, and discuss information
• Present, discuss information and problems
• Collaborate, negotiate and present ideas
• Deal with, influence or motivate subordinates
• Promote, justify or settle highly sensitive matters

External Contacts (most frequent contacts):

• Service Providers / Vendors.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online