Client Experience Officer at Smart Partners Consulting Limited (SPCL)

Smart Partners Consulting Limited(SPCL) is an indigenous consulting firm poised on the business model of collaboration to provide professional services of Human Resources and Business Strategy to different companies in various sectors of Nigeria’s economy. It was incorporated in July 2013. Our idea of collaboration and partnership involves the synergy of tested experts in the market place to research, identify and proffer solutions to the ever dynamic needs of our Clients.

We are recruiting to fill the position below:

Job Title: Client Experience Officer

Location: Victoria Island, Lagos
Employment Type: Full-time
Reports To: Head of Facility and Admin

Role Overview

• The Client Experience Officer plays a pivotal role in shaping the firm's first impressions and ensuring seamless internal logistics.
• This multifaceted position blends high-end corporate hospitality with operational administration.
• The successful candidate will be the primary ambassador at the front desk, overseeing the firm’s fleet and driving personnel, and will provide critical, high-level back-up support to the Executive Assistant (EA) to the Managing Partner when required.
• This role requires a highly organised, emotionally intelligent, and polished professional who can seamlessly pivot between welcoming blue-chip clients, coordinating vehicle logistics, troubleshooting fleet maintenance issues, and managing executive correspondence.

Key Responsibilities
Front Desk & Client Experience Management:

• Serve as the first point of contact for all clients, external counsel, and visitors, ensuring a world-class, professional reception experience.
• Manage the reception area and executive waiting rooms, ensuring they strictly adhere to the firm’s standards of cleanliness and aesthetics.
• Handle all incoming calls, general correspondence, and inquiries with tact, routing them to the appropriate practice groups or personnel.
• Coordinate the scheduling, setup, and turnaround of meeting rooms, ensuring refreshments and IT/presentation tools are prepared ahead of client meetings.

Fleet & Logistics Coordination:

• Directly supervise the firm’s pool of drivers, managing their daily schedules, assignments, and adherence to the firm’s code of conduct.
• Oversee the maintenance, licensing, and servicing schedules for all firm vehicles to ensure the fleet is safe, clean, and fully operational at all times.
• Act as the first line of mechanical quality control: utilise a practical understanding of cars to troubleshoot basic vehicle faults, assess repair needs, and verify the quality of work done by external mechanics before signing off.
• Manage vehicle logs, fuel allowances, and dispatch requests for the movement of personnel and sensitive legal documents.
• Address any logistical bottlenecks promptly, ensuring no disruptions to legal operations or court appearances.

Executive Support (Senior Partner’s Office):

• Serve as the designated backup to the Executive Assistant to the Senior Partner during periods of absence, leave, or high workload.
• Manage complex executive calendars, schedule high-level meetings, and coordinate travel arrangements for the Senior Partner when providing coverage.
• Handle highly sensitive and confidential communications, prioritising discretion and professionalism.
• Assist in preparing board papers, meeting minutes, or strategic documentation as directed by the Senior Partner's office.

Qualifications & Experience

• Education: A Bachelor’s Degree in Business administration, Mass Communication, Hospitality Management, or a related discipline.
• Experience: 3–5 years of proven experience in a corporate front desk, administrative, or operations role, preferably within a law firm, professional services, or premium hospitality environment.
• Logistics & Automotive Knowledge: Demonstrable experience coordinating drivers or managing a corporate fleet. Must possess a solid understanding of basic car mechanics and the ability to diagnose common vehicle issues.
• Executive Support: Prior experience supporting C-level executives or Senior Partners is highly advantageous.

Competencies & Personal Attributes:

• Impeccable Presentation: Maintains a highly professional appearance and demeanor in strict adherence to the firm's dress code.
• Exceptional Communication: Articulate with excellent written and verbal communication skills.
• Organizational Agility: Ability to multitask effectively, balancing the demands of the front desk with logistical coordination and executive support.
• Mechanical Aptitude: Comfortable lifting the hood, identifying basic engine components, and communicating effectively with auto-repair workshops to prevent inflated repair billing.
• Discretion & Confidentiality: Proven ability to handle sensitive information—both from clients and the Senior Partner’s office—with absolute discretion.
• Proactive Problem Solving: "Brings solutions, not just problems," especially when handling logistical disruptions or vehicle breakdowns.
• Technological Proficiency: Comfortable with Microsoft Office Suite, calendar management, and standard practice management or HR/admin software.

Remuneration
N400,000 Gross Monthly.

Application Closing Date
31st May, 2026.