Technical Support Specialist (Hardware & Software) at Zhongxin Network Technology Company Limited

Zhongxin Network Technology Company Limited - We are a fast-growing tech company dedicated to providing excellent delivery through consultative sales, timely services delievery and support to our varied clientele. We believe that great products are built at the intersection of user needs andbusiness goals.

We are recruiting to fill the position below:

Job Title: Technical Support Specialist (Hardware & Software)

Location: Lagos 
Employment Type: Full-time

Description

• As a Technical Support Specialist, you will be the core technical mind responsible for diagnosing, maintaining, and repairing both computer hardware and software issues.
• You will handle repairs for walk-in customer devices, prepare showroom systems for display, and offer technical advice.
• The ideal candidate must possess deep practical knowledge of computer components and operating systems.

Key Responsibilities

• Hardware Diagnostics & Repair: Troubleshoot and fix physical computer components, including replacing cracked screens, faulty keyboards, batteries, hard drives, and logic board adjustments.
• Software Troubleshooting: Install, configure, and upgrade operating systems (Windows, macOS) and essential software applications. Resolve OS crashes, virus/malware issues, and driver conflicts.
• Pre-Sale Testing: Inspect, test, and set up newly arrived laptops and desktops to ensure they meet quality standards before being placed on the sales floor.
• Customer Technical Support: Clearly explain technical diagnoses, repair options, and cost estimates to customers in a polite and professional manner.
• Warranty Assessment: Evaluate returned devices to determine if the faults fall under manufacturer or store warranty guidelines.
• Inventory & Tool Management: Keep track of workshop repair tools, spare parts inventory (RAM, SSDs, screens), and maintain a clean, organized technical workspace.

Requirements & Qualifications

• Education: SSCE, National Diploma (ND), Degree in Computer Engineering, Computer Science, or equivalent hands-on professional certifications
• Experience: 2–4 years of proven experience working as a Computer Repair Technician, Hardware Engineer, or Technical Support Specialist in a retail or corporate environment.
• Technical Hardware Skills: Expert-level ability to safely disassemble and reassemble various laptop and desktop brands (HP, Dell, Lenovo, Apple, Apple MacBooks, etc.) down to the component level.
• Technical Software Skills: Proficiency in data backup and recovery, disk partitioning, OS installation, and network configuration.
• Communication: Strong verbal communication skills with the ability to translate complex technical jargon into simple terms for customers.
• Problem-Solving: Highly analytical mindset with a patient, methodical approach to troubleshooting tricky hardware or software bugs.

Salary
N200,000 monthly.

Application Closing Date
2nd June, 2026.