E-Commerce & Operations Manager at Montaigne AH Limited (Montaigne Place)

Montaigne Place is a leading luxury retail company that offers an exquisite range of cosmetics, fragrances, skincare, lifestyle products, spa and wellness services. Established in 1995, Montaigne Place is a trading name of Montaigne AH. Ltd. began its journey in the Nigerian beauty sector as exclusive agents and distributors of the prestigious Clarins brand.

Today, Montaigne Place operations extend across retail, wholesale, spa & wellness, with its flagship retail division, Montaigne Place, boasting a network of Forty (40) outlets throughout Nigeria. These outlets are strategically located in Lagos, the country's commercial hub, as well as in Abuja, the capital city, and Port Harcourt, along with other prominent cities.

We are recruiting to fill the position below:

Job Title: E-Commerce & Operations Manager

Location: Victoria Island, Lagos
Employment Type: Full-time

Duties & Responsibilities
E-commerce Operations & Platform Management:

• Manage daily operations of all e-commerce platforms (owned and third-party), ensuring uptime, accuracy of listings, pricing, promotions, and content.
• Ensure products, services, SKUs, and digital catalogs are correctly set up, updated, and optimized across all e-channels.
• Monitor platform performance, site availability, checkout flow, and user experience, escalating issues promptly for resolution.
• Coordinate with IT, vendors, and third-party partners to resolve platform or infrastructure-related issues.

Order Fulfilment & Inventory Coordination:

• Oversee end-to-end order processing, fulfillment, returns, and cancellations to meet agreed service level timelines.
• Work closely with warehouse, logistics, and store teams to ensure optimal inventory allocation for e-commerce channels.
• Track stock availability, out-of-stock risks, inventory turns, and restocking timelines.
• Monitor and reduce product returns, delivery delays, and fulfillment errors.

Performance Tracking & Analytics:

• Track and report e-commerce KPIs including sales volume, order value, conversion rates, cart abandonment, returns, fulfillment timelines, and customer satisfaction.
• Support forecasting and variance analysis by providing accurate operational data and insights.
• Conduct regular e-channel analytics to identify performance gaps, operational bottlenecks, and improvement opportunities.
• Prepare weekly and monthly operational performance reports for the Head of E-commerce & Innovation.

Customer Experience & Service Excellence:

• Ensure consistent and high-quality customer experience across all e-commerce touchpoints.
• Monitor customer feedback, complaints, NPS scores, and satisfaction indices, driving corrective actions where required.
• Work with customer service teams to improve response times, resolution rates, and overall service quality.

Marketing & Campaign Execution Support:

• Support execution of online promotions, campaigns, product launches, and digital marketing initiatives.
• Ensure operational readiness for campaigns (inventory availability, platform configuration, fulfillment capacity).
• Track campaign-related operational metrics such as traffic, conversion, and order fulfillment efficiency.

Process Improvement & Compliance:

• Identify opportunities to improve e-commerce operational processes, workflows, and cost efficiency.
• Implement standard operating procedures (SOPs) for e-commerce operations and fulfillment.
• Ensure compliance with internal policies, partner SLAs, and regulatory requirements.

People Management & Capability Development:

• Supervise and coordinate e-commerce operations staff, ensuring clear roles, KPIs, and performance expectations.
• Support training, coaching, and on-the-job development of team members.
• Monitor staff performance, engagement levels, and skills gaps, escalating development needs as required.
• Ensure timely completion of appraisals and performance reviews for direct reports

Key Performance Indicators

• Ecommerce sales revenue achieved (operational contribution)
• Order fulfillment turnaround time
• Platform uptime and availability
• Inventory accuracy and stock-out percentage
• Product returns and cancellation rates
• Customer satisfaction and NPS scores
• Cart abandonment and conversion rates
• Ecommerce operating cost to revenue ratio
• Team productivity and KPI achievement levels

Minimum Requirement

• Bachelor’s Degree in Business, Operations, IT, Marketing, or related field
• Relevant professional certifications in E-commerce, Operations, or Digital Business are an advantage
• 3–5 years’ experience in e-commerce operations, digital sales operations, or online business management
• Hands-on experience managing e-commerce platforms and order fulfillment processes
• Experience working with inventory, logistics, customer service, and digital marketing teams
• Exposure to retail, luxury, hospitality, or service-based e-commerce environments is an advantage

Salary
N500,000 - N800,000 per month.

Application Closing Date
3rd June, 2026.

How to Apply
Interested and qalified candidates should Send CV / Resume to: hrexecutive4@montaigneplace.com or banjoc090@gmail.com using the job title as the subject of the mail.