Client Experience and Sales Representative at Peopleplusng

Peopleplusng - We provide exceptional HR support that empowers businesses to succeed. We're committed to delivering tailored solutions that meet the unique needs of each client, from recruitment and talent management to compliance and risk management.

We are recruiting to fill the position below:

Job Title: Client Experience and Sales Representative

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• We are seeking a smart, customer-focused, and commercially aware Customer Experience & Sales Representative to manage customer interactions, support client acquisition, and ensure a seamless customer journey across all touchpoints.
• The ideal candidate will serve as the first point of contact for customers while supporting revenue growth through excellent relationship management, effective communication, and proactive follow-up. This role requires someone who is professional, emotionally intelligent, organized, persuasive, and capable of balancing customer satisfaction with business objectives.
• The successful candidate will manage inquiries, coordinate bookings, support customer retention, maintain strong client relationships, and contribute to business growth through excellent customer engagement and operational support.

Job Scope

• The Customer Experience & Sales Representative will be responsible for delivering a smooth, professional, and efficient customer experience from initial inquiry to post-service follow-up.
• This role focuses on customer engagement, relationship management, inquiry handling, appointment coordination, customer retention, and revenue support.
• The successful candidate will ensure that customers receive timely responses, accurate information, and a high-quality service experience while supporting the organization’s growth objectives.
• The role requires someone who can confidently manage both customer-facing responsibilities and administrative coordination in a fast-paced environment while maintaining professionalism, warmth, and operational efficiency.

Key Responsibilities
Customer Service & Client Relations:

• Attend to customer inquiries across phone calls, WhatsApp, email, social media, and walk-ins
• Provide accurate information about products, services, pricing, and company processes
• Maintain professional and courteous communication with customers at all times
• Resolve customer complaints and escalate complex issues appropriately
• Ensure customers receive timely follow-ups and updates

Client Acquisition & Relationship Management:

• Manage customer inquiries from initial contact to successful conversion
• Follow up on inquiries, consultations, pending bookings, and customer requests
• Build and maintain strong customer relationships that encourage repeat business and referrals
• Identify customer needs and recommend suitable products or services
• Support revenue growth through effective customer engagement and follow-up
• Assist with upselling and cross-selling opportunities where appropriate
• Maintain professionalism while working toward customer retention and business growth objectives

Appointment & Administrative Coordination:

• Schedule appointments, consultations, bookings, and follow-up sessions
• Maintain accurate customer records and transaction history
• Coordinate with internal teams to ensure smooth service delivery
• Assist with operational and administrative tasks where necessary
• Ensure proper documentation of customer interactions and activities

Customer Experience Management:

• Ensure customers receive a smooth and positive experience throughout their journey
• Gather customer feedback and communicate insights to Management
• Maintain professionalism and empathy during customer interactions
• Contribute to improving customer satisfaction and service standards

Reporting & Operational Support:

• Prepare daily or weekly customer activity reports
• Track customer inquiries, follow-ups, and engagement activities
• Support Management with relevant customer service insights and observations

Requirements

• Bachelor’s Degree (B.Sc.) or equivalent qualification in Marketing, Business Administration, Communication, or related field.
• Must have 2–4 years of experience in customer service, front desk, sales support, client management, or related roles.
• Experience in a premium service, healthcare, retail, hospitality, wellness, or lifestyle environment is an added advantage.
• Proven ability to manage customer relationships and support business growth
• Ability to professionally manage customer interactions, resolve complaints, maintain client satisfaction, and build long-term customer relationships.
• Strong ability to identify customer needs, recommend suitable products/services, close sales, and meet revenue or conversion targets.
• Excellent verbal and written communication skills with the ability to engage customers confidently, professionally, and empathetically.
• Ability to handle customer concerns calmly, resolve issues efficiently, and maintain a positive customer experience under pressure.
• Ability to manage multiple customer inquiries, appointments, follow-ups, sales activities, and administrative tasks efficiently in a fast-paced environment.

Salary
N200,000 - N250,000 / Month.

Application Closing Date
31st May, 2026.

How to Apply
Interested and qualified candidates should forward their CV and Cover letter to: peopleplusng@gmail.com using "Customer Experience & Sales Representative Application – Abuja" as the subject of the email.