Delinquency Management Officer at Newedge Finance Limited

Newedge Finance Limited is a fintech company that promotes its aggressive financially inclusive lending products to Nigerians which have been erstwhile displace in the financial ecosystem, thereby opening up entirely new revenue streams while ensuring aswift financial integration across the country.

We are recruiting to fill the position below:

Job Title: Delinquency Management Officer

Location: Ogba-Aguda, Lagos
Employment Type: Full-time

Job Summary

• A Delinquency Management Officer is responsible for monitoring overdue customer accounts, reducing loan defaults, and ensuring timely repayment through effective follow-up, negotiation, and recovery strategies.

Key Responsibilities

• Monitor and track delinquent loan accounts.
• Contact customers through calls, emails, SMS, or visits regarding overdue payments.
• Negotiate repayment plans and settlement arrangements.
• Maintain accurate records of collection activities and customer interactions.
• Analyze repayment behavior and identify high-risk accounts.
• Ensure compliance with company policies, financial regulations, and debt recovery procedures.
• Prepare daily, weekly, and monthly delinquency reports.
• Escalate unresolved or high-risk cases to management or legal teams when necessary.
• Collaborate with customer service, risk, and credit teams to improve loan recovery performance.
• Educate customers on repayment obligations and available payment options.

Requirements & Qualifications

• Bachelor’s Degree in Finance, Business Administration, Accounting, Economics, or related field.
• Previous experience in collections, loan recovery, customer service, or credit control is an advantage.
• Strong communication and negotiation skills.
• Good analytical and problem-solving abilities.
• Ability to work under pressure and meet recovery targets.
• Proficiency in Microsoft Excel and loan management systems.
• Knowledge of debt recovery regulations and financial procedures.

Skills Required:

• Negotiation skills
• Customer relationship management
• Attention to detail
• Conflict resolution
• Time management
• Report writing
• Data analysis
• Persuasion and communication

Work Environments:

• Fintech companies
• Loan agencies
• Debt recovery firms.

Remuneration

• Salary: N55,000 (basic) per month.
  Plus KPI Bonus of N50,000 - N200,000
• Recovery/collection bonuses
• Transport allowance
• Performance incentives

Application Closing Date
31st May, 2026.