Customer Experience Officer at Online Foodstuff Store Limited

Online Foodstuff Store Limited is a leading retail and supply chain company dedicated to making quality foodstuffs accessible and affordable across Nigeria. Established with the mission to simplify food sourcing for households, restaurants, and businesses, the company has grown into a trusted brand recognized for its consistency, transparency, and excellent service delivery. Headquartered in Kubwa, Abuja, with branches in Lagos and Port Harcourt, we operate a strong distribution network that ensures seamless procurement, packaging, and delivery of food items. By leveraging modern systems, efficient logistics, and vendor partnerships, we are able to meet the daily food needs of thousands of customers while maintaining high standards of quality and affordability.

Our commitment extends beyond commerce — we are passionate about contributing to food security, supporting local farmers and suppliers, and creating job opportunities within the communities we serve. With a dedicated team of professionals and a customer-first culture, Online Foodstuff Store Ltd continues to set the pace in Nigeria’s retail and food distribution industry. At the core of our operations is our vision: to become the most trusted food retail and distribution brand in Nigeria, delivering value to customers, employees, and stakeholders while fostering sustainable economic growth.

We are recruiting to fill the position below:

Job Title: Customer Experience Officer

Location: Kubwa, Abuja (FCT)
Employment Type: Full-time

Job Summary

• We are seeking a customer-focused and proactive Customer Experience / Customer Care Officer to join our team.
• The ideal candidate will be responsible for managing customer interactions, resolving inquiries efficiently, and ensuring a seamless and positive customer experience across all touchpoints.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve complaints and provide appropriate solutions and alternatives.
• Maintain accurate records of customer interactions and feedback.
• Follow up on customer issues to ensure resolution and satisfaction.
• Collaborate with internal teams to improve service delivery and customer experience.
• Identify recurring customer issues and escalate where necessary.

Requirements

• Minimum of OND / HND / B.Sc. Degree in any related field.
• Previous experience in customer service or customer experience role is an advantage.
• Strong communication and interpersonal skills.
• Good problem-solving and conflict resolution abilities.
• Ability to work in a fast-paced environment.
• Basic computer proficiency.

Salary
N150,000 per month. 

Application Closing Date
15th June, 2026.