Platform Support Engineer (PSH APP) at Mojec International Limited

Mojec International is a leading a leading energy conglomerate with interest in smart metering solutions and renewable energy. Mojec Holding is a leading energy conglomerate with interest in smart metering solution and renewable energy to support power distributions companies in Nigeria and independent energy generation plants.

We are currently recruiting competent talents to fill the position below:

Job Title: Platform Support Engineer (PSH APP)

Location: Ilasamaja, Lagos

Role Overview

• As a PSH Support Engineer, you will be the technical backbone of our utility platform.
• You will ensure the seamless processing of electricity and utility payments while managing the backend fulfillment for our marketplace (meter requests and solar installations).
• You will proactively monitor system performance, resolve complex customer issues, and act as the primary liaison between our customers, field installers, and the development team.

Responsibilities
System Monitoring and Performance:

• Real-time Monitoring: Use dashboard tools to monitor transaction success rates for electricity bills, and other utility payments.
• Backend Oversight: Manage the request queue for new meters,replacements, and solar installations to ensure no request "stalls" in the system.
• Uptime Assurance: Conduct regular health checks on API integrations with utility providers (DISCOs) and payment gateways.

Marketplace and Request Management:

• Workflow Coordination: Manage the end-to-end lifecycle of marketplace requests (Solar systems, Inverters, Meters).
• Installer Dispatch: Coordinate with registered installers for site visits and equipment setups.
• Inventory Tracking: Monitor the status of accessories and hardware requests to ensure timely delivery and installation.

Technical Support and Escalation:

• Level 2 Support: Resolve escalated customer issues regarding failed transactions, pending meter applications, or solar system malfunctions.
• Developer Liaison: Identify backend bugs or API failures; document them clearly and escalate to the core development team for resolution.
• Root Cause Analysis (RCA): Investigate why specific transactions or requests failed and recommend system improvements to prevent recurrence.

Documentation and Reporting:

• Daily Reports: Provide daily reports on system performance, successful installations, and pending tickets.
• Knowledge Base: Maintain internal documentation on how to troubleshoot common platform errors.
• Transaction Report: Provide weekly transaction report

Additional Technical and Operayional Support

• Operational Flexibility: Provide support for other IT-related tasks, technical operations, or organizational technology initiatives as may be assigned by management, depending on PSH operational workload and business priorities.
• Cross-Functional Support: Assist other internal teams with technical activities where required to ensure smooth organizational operations and service continuity.

KPIs

• Transaction Success Rate: Maintaining >98% success for bill payments.
• Response Time: Responding to new marketplace requests within 4 hours.
• Resolution Rate: Percentage of tickets resolved without needing developer intervention.
• System Performance: Maintain 98% uptime
• Contractual Obligation: Maintain 100% contractual obligation with the payment gateway provider.

Qualifications and Experience

• Bachelor`s Degree in Computer Engineering or any IT related field
• 5 years experience in ticketing and tracking of order and delivery
• Professional certification in Renewable Energy systems or IT related.
• Experience managing a marketplace or e-commerce fulfillment backend.
• Previous experience working with Nigerian DISCOs or utility payment aggregators.

Application Closing Date
30th June, 2026.

How to Apply
Interested and qualified candidates should send their Applications to: hr@mojec.com and copy adewumi@mojec.com using the Job Title as the subject of the email.