Customer Relations Manager at More Tables Limited

MoreTables is a restaurant reservation & management platform designed to streamline the dining experience for both guests and restaurants. Diners can easily discover, book, and manage reservations at their favorite restaurants, while restaurant owners benefit from intuitive tools that optimize table management, reduce no-shows, and build lasting relationships with their guests. The platform blends convenience, hospitality, and smart technology to support growth and enhance customer satisfaction.

We are recruiting to fill the position below:

Job Title: Customer Relations Manager

Location: Lagos

Description

• The Customer Relations Manager is responsible for onboarding, supporting, and growing relationships with restaurant partners.
• This role ensures partners are successful on the platform, driving adoption, retention, and overall satisfaction.

Key Responsibilities
Restaurant Onboarding:

• Lead onboarding for new restaurant partners
• Train restaurant staff on platform usage and best practices
• Ensure accurate setup of menus, availability, and reservation settings

Partner Relationship Management:

• Serve as the primary point of contact for restaurant partners
• Build strong, long-term relationships with clients
• Proactively check in to ensure partner satisfaction and success

Performance Monitoring & Optimization:

• Monitor restaurant performance on the platform (reservations, usage, engagement)
• Provide insights and recommendations to improve performance
• Identify underperforming accounts and implement improvement plans

Subscription & Account Management:

• Manage subscriptions, renewals, and upgrades
• Handle billing-related inquiries in coordination with finance
• Ensure partners are on the right plans for their needs

Feedback & Product Improvement:

• Gather feedback from restaurant partners
• Collaborate with product and engineering teams to improve the platform
• Advocate for partner needs internally

Key Requirements

• Minimum of 3 years customer relations experience
• Experience in account management, customer success, or hospitality
• Strong communication and relationship-building skills
• Organized and detail-oriented
• Comfortable working with data and performance metrics.

Application Closing Date
15th June, 2026.