Operations Supervisor at Excel and Grace Consulting

Excel and Grace Consulting is a fast-paced business consulting organization with a track record of delivering exceptional business solutions to small and medium-scale enterprises in Nigeria, Ghana, Germany, Switzerland, Canada, etc. We are certified management consultants with the International Council of Management Consulting Institutes (CMC-Global) with over 18 years of experience. Our team of experts and consultants have authored over 20 books on business management, business structure, business operations, human resources, organizational structure, employee development, money management, and so on.

We are recruiting to fill the position below:

Job Title: Operations Supervisor

Location: Port Harcourt, Rivers
Employment Type: Full-time
Industry: Pastry / Food & Beverage

Job Summary

• The Operations Supervisor will oversee the daily operations of the pastry shop to ensure smooth coordination of production, customer service, inventory management, staff supervision, hygiene compliance, and operational efficiency.
• The ideal candidate must be highly organized, proactive, and capable of managing people and processes effectively in a fast-paced food business environment.

Key Responsibilities

• Supervise daily pastry shop operations and ensure smooth workflow across all units.
• Monitor production activities to ensure timely preparation and delivery of products.
• Coordinate staff schedules, attendance, and operational assignments.
• Ensure excellent customer service and prompt resolution of customer complaints.
• Monitor stock levels, inventory usage, and coordinate procurement needs.
• Ensure compliance with food safety, hygiene, and operational standards.
• Track operational performance and provide regular reports to management.
• Ensure efficient use of operational resources to minimize waste and improve productivity.
• Support management in implementing operational policies and process improvements.
• Monitor product quality and consistency across all production activities.
• Assist with staff training, supervision, and performance monitoring.
• Ensure the shop environment remains clean, organized, and customer-friendly.

Requirements

• Bachelor’s Degree or HND in Business Administration, Management, Hospitality, or related field.
• 3–5 years experience in operations management, preferably in food production, hospitality, bakery, or retail business.
• Strong leadership and team management skills.
• Good problem-solving and decision-making ability.
• Excellent organizational and communication skills.
• Ability to work under pressure and manage multiple responsibilities.
• Proficiency in Microsoft Office and reporting tools is an advantage.

Key Competencies:

• Leadership and supervision
• Operational efficiency
• Inventory management
• Customer service management
• Attention to detail
• Time management
• Accountability and professionalism

Salary
N200,000 Monthly.

Application Closing Date
9th June, 2026.