Team Lead, Mail Room and Managed Print Services at First Bank of Nigeria Limited (FirstBank)

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position below:

Job Title: Team Lead, Mail Room and Managed Print Services

Job ID: 1754
Location: Nigeria

Duties & Responsibilties

• Plan, organize and coordinate day-to-day running activities of the Mail Room to ensure smooth operation and achievement of departmental targets in mail delivery.
• Develop defined mail delivery processes/procedures and communicate to all stakeholders (departments, branches, Area Offices/BDOs).
• Execute, implement, control, and monitor compliance with processes and provide feedback.
• Report stakeholder input into the quarterly planning process and ensure compliance.
• Handle daily receipt of cheques, inter-branch items, and other financial instruments/mails from branches and confirm contents against the schedule/mail manifest.
• Receive mails and financial instruments from Head Office departments and supervise sorting into appropriate pigeonholes.
• Ensure all mails and instruments are accurately captured in the Excel mail manifest (sender, recipient, amount, etc.).
• Supervise automation of mails for dispatch and ensure safe custody of dispatch records.
• Coordinate mail bagging and handover to courier representatives for delivery.
• Process delivery of E-Business Tokens, Diaspora Banking cards/PIN mailers, and other shipments for international delivery via DHL.
• Handle receipt of special delivery shipments for bank-wide or external distribution.
• Supervise processing of share certificates, dividend warrants, and mails from external entities.
• Monitor workflows, track delivery reports, and communicate Proof of Delivery (POD) to senders.
• Verify and process courier bills for payment.
• Manage courier consumables (mail bags, padlocks/keys, pouch bags) and ensure availability for branches.
• Respond promptly to urgent requests and maintain adequate stock levels.
• Initiate reorders when stock reaches minimum levels.
• Ensure quality correspondence with branches, departments, and external customers.
• Handle complaints and resolve issues between the bank and courier vendors (UPS, DHL).
• Oversee courier vendor operations within Head Office.
• Invite courier companies for price and service comparisons during contract renewals.
• Enforce compliance with bank policies on Information Security, Document Management, and Clear Desk practices.
• Supervise day-to-day activities of the Print Management Unit.
• Liaise with departments and vendors on Managed Print Solution issues.
• Ensure SLA compliance and escalate issues where necessary.
• Analyze vendor invoices and ensure accurate billing based on usage.
• Monitor departmental usage and report expenditure.
• Conduct quarterly performance reviews with stakeholders and gather feedback.
• Supervise General Services helpdesk operations.
• Monitor and resolve incidents logged on the SLA Help Desk.
• Prepare weekly and monthly reports on service performance and trends.
• Perform duties as Web Administrator for the General Services Department.
• Manage the intranet portal and ensure effective dissemination of information.
• Liaise with IT and M&CC for technical and design support.
• Perform regular backup of portal documents and records.

Job Requirements
Education:

• Minimum of a good First Degree in Business Administration, Public Relations, Engineering, Computer Science, or any related discipline from a reputable institution.
• An MBA and/or relevant professional certification is an added advantage.

Experience:

• Minimum of 3 years’ relevant working experience.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online