Head of Growth & Operations Road Freight at DHL Global Forwarding Nigeria Limited

At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers - helping them deliver better results everyday.

We are recruiting to fill the position below:

Job Title: Head of Growth & Operations Road Freight

Job ID: AV-355153
Location: Lagos
Employment Type: Full Time

Responsibilities
Strategic Ownership & Growth:

• Take full ownership of and drive all Road Freight activities in Nigeria.
• Own and manage full P&L accountability including revenue, GP, cost control, and EBITDA performance.
• Develop and execute structured growth plans to expand Road Freight business profitably; continuously monitor and adjust based on performance trends.
• Identify and pursue new business opportunities across key sectors (Oil & Gas, FMCG, Automotive, Industrial, Mining, Projects).
• Expand and diversify the customer base; actively engage with strategic customers to co-develop solutions.
• Lead commercial governance including pricing strategy, tender participation, contract negotiations, and margin optimization.

Operational Leadership & Excellence:

• Oversee, develop, and manage all Road Freight operations (domestic and cross-border).
• Ensure high OTIF performance, transit time reliability, and operational efficiency.
• Design and optimize transport networks, including domestic distribution and regional corridors (ECOWAS trade lanes).
• Analyze daily, weekly, and monthly development of key KPIs and implement corrective actions.
• Drive continuous improvement initiatives in fleet utilization, subcontractor performance, cost, and service quality.
• Lead digitalization initiatives including TMS optimization, track & trace visibility, and reporting automation.
• Ensure consistent customer experience for both shippers and carriers, adapting to local market requirements where necessary.
• Establish regular carrier performance meetings and ensure structured reviews with all key carriers.
• Develop long-term strategic partnerships with preferred carriers and subcontractors.

Compliance, Risk & Governance:

• Ensure compliance with company policies and local statutory obligations related to Safety, Health, Security, Environment, and Quality (HSSEQ).
• Maintain strict adherence to regulatory frameworks governing Nigerian transport and cross-border operations.
• Strengthen security protocols to mitigate cargo risk, theft, and operational disruptions.
• Implement risk mitigation strategies for infrastructure challenges, geopolitical shifts, and regulatory changes.

Key Performance Indicators (KPIs)

• Revenue growth and market share expansion
• Gross Profit margin improvement
• EBITDA performance
• OTIF (On-Time-In-Full)
• Fleet utilization and cost efficiency metrics
• Carrier compliance and performance scores
• Customer retention and satisfaction (NPS)
• Safety and incident rate metrics

Requirements
Now, here is what we need from you:

• Education - Bachelor’s degree minimum. 
• At least 10+ years of Road freight experience with strong acumen of TMS.
• Proven P&L management experience in Nigeria.
• Strong knowledge of Nigerian transport regulations and ECOWAS cross-border frameworks.
• Demonstrated commercial acumen and operational transformation capability.
• Entrepreneurial mind-set
• Open minded, willing & able to lean and try out new things
• Excellent communication skills, able to engage with all levels of an organization
• Ideally English language skills
• Strong change management skills
• Ability to analyze and improve business processes
• Project leadership and project management skills
• Experience within multinational logistics organizations preferred.
• Management & leadership experience, ability to manage in matrix setup.

We offer

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary. 

Application Closing Date
Not Specified. 

How to Apply
Interested and qualified candidates should:
Click here to apply online