Customer Experience & Operations Coordinator‎ at Mortiara Travel and Tours Limited

Mortiara Travels and Tours Limited is a fast-growing travel and tourism company committed to delivering seamless, reliable and value-driven travel solutions. We specialize in international study placements, visa advisory services, travel consultancy and tailored travel experiences for individuals, students and corporate clients.

With a strong focus on customer satisfaction and transparency, we simplify complex travel processes, especially for clients looking to study, work or relocate abroad. Our team is passionate about helping people explore global opportunities and we pride ourselves on professionalism, speed, and results. At Mortiara, we don’t just process travel, we create pathways to new opportunities, experiences and a better future. Join us and be part of a dynamic team that is shaping travel experiences and transforming lives.

We are recruiting to fill the position below:

Job Title: Customer Experience & Operations Coordinator

Location: Redemption Camp, Lagos-Ibadan Expressway, Ogun
Employment Type: Full-time

Job Summary

• We are looking for a highly organized and detail-oriented professional to manage client experience and international travel operations, visa applications, and relocation abroad, ensuring every client enjoys a smooth and stress-free journey.

‎Key Responsibilities

• ‎‎Coordinate day-to-day office operations and manage the team
• ‎‎Coordinate travel bookings and logistics
• ‎Manage customer inquiries and provide timely support
• ‎‎Liaise with travel partners (hotels, airlines, etc.)
• ‎‎Ensure smooth execution of all travel arrangements
• ‎‎Handle and resolve client issues efficiently
• ‎‎Maintain accurate records and operational updates
• ‎‎Provide educational insights to enlighten our audience and attract clients
• ‎Support client communication professionally (including video content updates)

‎Requirements

• ‎Must be residing between Ojodu-berger and Redemption Camp, Lagos-Ibadan Expressway
• ‎Strong organizational and multitasking skills
• ‎Excellent communication and customer service ability
• ‎‎Attention to detail and problem-solving mindset
• ‎Professionalism and reliability
• ‎Ability to work within a structured corporate system.

Salary Package
‎

• ‎N100,000 base salary monthly + commission on sales target
• ‎Growth opportunities within a structured environment
• ‎Hands-on experience in travel operations.

Application Closing Date
Not Specified.

Method of Application
Interested candidates should submit their CV / Cover letter to: mortiarajobs@gmail.com using the job title as the subject of the email.

‎‎Note

• We are building a high-performance team focused on results, professionalism and growth.
• Only serious and committed candidates who meet the requirements should apply.