People and Culture Manager at TeamAce Limited

At TeamAce, we help businesses across different industries thrive. We work with businesses to create their desired change by getting the right people, designing bespoke business processes, leveraging data, applying insights and technology. We combine our expertise and take different bespoke approaches to solve different business challenges because we believe there is no one size fits all approach. This way, you keep your eyes on the price and thrive.

We are recruiting to fill the position below:

Job Title: People and Culture Manager

Location: Victoria Island, Lagos
Employment Type: Full-time
Department: People Team
Work Mode: Hybrid; 2 days a week
Reports to: Chief Operating Officer (COO)

Role Summary

• The People & Culture Manager – Grade 6 will provide strategic and operational leadership for all human resources and people management functions across TeamAce, TFS and Paytro.
• The role is responsible for building and maintaining a high-performance culture by overseeing talent acquisition, onboarding, employee relations, performance management, compensation and benefits, learning and development, employee engagement, compliance, workforce planning, HR operations, and organizational development.
• The successful candidate will act as a trusted advisor to leadership while ensuring that people practices support business growth, operational excellence, employee experience, and regulatory compliance across the Group.
• This role is a strategic and hands-on HR leader who can build scalable people systems, drive culture, support business growth, and effectively manage the full employee lifecycle across a consulting firm, a financial lending company, and an e-commerce business while balancing operational excellence with employee experience.

Key Responsibilities
Talent Acquisition & Workforce Planning:

• Develop and implement recruitment strategies to attract top talent across all business units.
• Partner with department heads to identify workforce needs and manpower requirements.
• Manage end-to-end recruitment processes including sourcing, screening, interviewing, selection, offer management, and onboarding.
• Build talent pipelines for critical and future roles.
• Establish employer branding initiatives to strengthen the organization's talent attraction efforts.
• Monitor recruitment metrics including time-to-fill, cost-per-hire, quality-of-hire, and retention rates.

Employee Onboarding & Integration:

• Design and manage onboarding programs to ensure seamless integration of new hires.
• Coordinate employee documentation, orientation, induction, and compliance requirements.
• Facilitate role clarity, probation management, and early employee engagement.
• Ensure new employees are equipped with the necessary resources and support for success.

Employee Relations & Workplace Culture:

• Serve as the primary point of contact for employee relations matters.
• Foster a positive, inclusive, and high-performance workplace culture.
• Manage disciplinary processes, grievance handling, conflict resolution, and investigations.
• Provide guidance to managers on employee relations issues and people management practices.
• Promote organizational values and culture across all brands.
• Ensure fair and consistent application of policies and procedures.

Performance Management:

• Develop and maintain a robust performance management framework.
• Coordinate goal setting, KPI development, performance reviews, and appraisal cycles.
• Support managers in conducting effective performance evaluations.
• Implement performance improvement plans where necessary.
• Analyze performance trends and recommend interventions to improve productivity and accountability.
• Drive a culture of continuous feedback and performance excellence.

Compensation, Benefits & Rewards:

• Manage compensation structures and salary administration.
• Conduct salary benchmarking and market competitiveness reviews.
• Oversee employee benefits programs including HMO, pension, leave administration, and wellness initiatives.
• Support payroll validation processes and ensure compensation accuracy.
• Develop reward and recognition programs that drive employee motivation and retention.
• Ensure compliance with statutory compensation obligations.

Learning, Development & Talent Management:

• Identify organizational training and development needs.
• Develop annual learning and development plans.
• Coordinate internal bi-weekly and external training programs.
• Support leadership development and succession planning initiatives.
• Develop & maintain the established career progression frameworks and talent development pathways.
• Monitor learning effectiveness and return on investment.

HR Operations & Administration:

• Oversee all HR administrative processes and employee lifecycle management.
• Maintain accurate employee records and HR databases.
• Ensure proper documentation of employment contracts, confirmations, promotions, transfers, and exits.
• Manage leave administration and attendance systems.
• Develop, review, and update HR policies, procedures, and employee handbooks.
• Ensure HR processes are efficient, scalable, and aligned with business objectives.

Compliance, Risk & Governance:

• Ensure compliance with Nigerian labour laws and employment regulations.
• Maintain adherence to internal policies and regulatory requirements..
• Ensure confidentiality and proper handling of employee information.

Employee Engagement & Experience:

• Design and implement employee engagement strategies and programs.
• Conduct employee satisfaction surveys and engagement assessments.
• Organize employee events, town halls, team-building activities, and communication programs.
• Develop strategies to improve retention and employee experience.

Requirements & Qualifications 

• Bachelor’s Degree in HR, Business, Psychology, or related field.
• Master’s Degree (advantageous).
• CIPD, SHRM, HRCI, CIPM, or equivalent professional HR certification is mandatory
• 5+ years progressive HR experience with minimum 4 years in leadership capacity.
• Experience in consulting, professional services, fintech, financial services, lending, technology, e-commerce, or startup environments is highly desirable.
• Proven experience managing end-to-end HR functions within a growing organization.
• Proficiency in Microsoft Office, Google Workspace and HRIS systems.
• Strong attention to detail and organization.
• Good written and verbal communication skills.
• Proactive, organized, and detail-oriented.
• Strong communication, positive attitude, collaborative mindset and open to feedback.
• Attention to detail, problem solving skills, proactive, reliable and willing to take ownership of assigned tasks.
• Time management. Willingness to learn and ability to meet deadlines
• Professionalism, integrity and confidentiality with the ability to manage sensitive information with discretion and integrity.
• Comfortable working in a fast-paced environment.

Benefits

• Salary: N550,000 - N600,000 monthly. 
• Health Insurance
• Flexible work style
• Paid time-off
• Access to lifestyle management & therapy sessions monthly
• Opportunity to work with a leading consulting firm and contribute to its growth.
• A collaborative and supportive work environment with the opportunity to work with a highly collaborative team.
• Professional development and growth opportunities.
• Great company culture & access to a strong network of industry professionals.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online​​​​​​​