Customer Support Analyst at Structured Energy Systems Limited

Structured Energy Systems Limited (SES) is THE innovative fintech, engineering, e-commerce and content distribution company. Our approach to solving clients’ problems is avant-garde and futuristic. We are pushing the boundaries, leading at the forefront of one of our markets, and aim to replicate the leadership in the other markets we operate in.

We are recruiting to fill the position below:

Job Title: Customer Support Analyst

Location: Ikoyi, Lagos
Employment Type: Full-time

About the Role

• We are seeking a proactive and detail-oriented Client Support Analyst to join our Technical Department. In this role, you will serve as the first point of contact for client queries, complaints, and support needs.
• You will work closely with field engineers and cross-functional teams to ensure timely resolutions, process orders and exceptional customer service.

Key Responsibilities

• Respond to customer inquiries and manage support requests across multiple channels.
• Assign and track fault resolution tasks with Field Engineers.
• Follow up on job completions, quotations, invoicing, and client payments.
• Maintain up-to-date records of all client interactions and support activities.
• Support sales and business development teams with client onboarding and engagement.
• Ensure client satisfaction through professional service delivery and issue resolution.
• Carry out any other activity/tasks as may be assigned by management.

Requirements

• BSC in Business or a related field.
• Minimum 3 years' experience in customer support or client service in a renewable power solutions/ solar management company.
• Excellent Client engagement and relations.
• Strong communication, negotiation, presentation, and invoicing skills.
• Familiarity with CRM tools and customer support best practices.
• Ability to manage tasks efficiently and handle diverse client personalities

Application Closing Date
29th July, 2026.

Method of Application
Interested and qualified candidates should forward their CV to: jobs@structuredresource.com using the job title as the subject of the email.

Note: Only qualified candidates will be contacted.