Head of Operations at VDCS Consulting

At VDSC Consulting Services, we specialize in helping businesses streamline their HR processes, from recruitment and employee management to policy development and compliance. We understand that managing people effectively is key to business success. That’s why we offer tailored HR solutions that help organizations build strong, productive teams while ensuring smooth operations. If you or someone you know needs professional HR support, we’d love to help! Feel free to connect with us or share our details with business owners who could benefit from expert HR services.

We are recruiting to fill the position below:

Job Title: Head of Operations

Location: Lagos

Key Responsibilities
Outlet Operations Oversight:

• Supervise day-to-day operations of all outlets to ensure uninterrupted service.
• Ensure outlets open and close on time, fully staffed and operational.
• Conduct regular outlet inspections to enforce SOPs and brand standards.
• Resolve operational issues promptly to avoid service disruption or revenue loss.

Performance & KPI Management:

• Set, monitor, and enforce KPIs for outlet managers and supervisors.
• Track daily sales, wastage, service speed, customer complaints, and stock usage.
• Prepare daily, weekly, and monthly operational performance reports for MD.

Staff Supervision & Discipline:

• Supervise outlet managers and ensure proper staff deployment.
• Enforce discipline, attendance, grooming, and conduct standards.
• Recommend rewards, sanctions, or terminations based on performance.
• Identify training gaps and coordinate operational training with HR.

Stock & Supply Chain Coordination:

• Work closely with Supply Chain to ensure product availability across outlets.
• Prevent stockouts, pilferage, and excessive wastage.
• Validate daily stock reports and escalate discrepancies immediately.

Quality Control & Customer Experience:

• Ensure food quality, portion control, hygiene, and presentation are consistent.
• Monitor customer feedback and complaints; implement corrective actions.
• Ensure compliance with food safety and health regulations.

Cost Control & Efficiency:

• Monitor operational costs and identify cost-saving opportunities.
• Reduce wastage, inefficiencies, and downtime across outlets.
• Ensure efficient use of manpower, utilities, and resources.

Process Improvement & Expansion Support:

• Improve operational processes for speed, quality, and scalability.
• Support new outlet openings, launches, and operational setups.
• Ensure new outlets meet Uncle Stan’s Foods operational standards from day one.

Application Closing Date
20th June, 2026.