IT Service Desk & Analytics Officer at Nigerian Electricity Supply Corporation (NESCO) Limited

Nigerian Electricity Supply Corporation (NESCO) Limited is incorporated under the Companies Act of the Laws of Nigeria. Its core business is to generate, distribute, supply and retail electric power in Plateau State and adjacent States.

In its drive to ensure improved and sustained efficiency and effectiveness in delivery of its mandate with strategic leadership and management, NESCO (Nigeria) Limited is seeking to recruit fully qualified, highly motivated, and well experienced persons to fill highly rewarding vacant positions that have arisen in the Corporation.

The right interested candidates with prospects to build a meaningful career within the Electricity Supply Industry is therefore invited to apply for the position below:

Job Title: IT Service Desk & Analytics Officer

Location: NESCO (Nigeria) Limited’s Head Office, Bukuru, Jos South, Plateau

Purpose of the Job

• The IT Service Desk & Analytics Officer is responsible for providing technical assistance, troubleshooting, and resolution of IT-related issues within the organization.
• The role involves managing support tickets, maintaining IT hardware and software, and ensuring the smooth operation of IT systems to support business operations.
• Reporting to the Head of IT, the officer plays a key role in ensuring employee productivity by minimizing IT-related disruptions

Key Duties and Responsibilities
The IT Service Desk & Analytics Officer shall therefore be responsible, but not limited, for the following:

• Serve as the first point of contact for IT-related queries and issues
• Diagnose and resolve hardware, software, and network issues in a timely manner
• Provide remote and on-site support for users experiencing IT problems
• Record, track, and monitor support tickets in the service desk system to ensure timely resolution
• Escalate unresolved issues to higher-level technical support teams when necessary
• Install, configure, and maintain computers, laptops, printers, and other peripherals
• Manage software installations, updates, and patches to ensure systems are secure and up-to-date
• Create, modify, and deactivate user accounts and permissions in Active Directory and other systems
• Manage email accounts and access permissions on platforms such as Microsoft 365 or Google Workspace
• Assist in maintaining the organization’s local area network (LAN), wide area network (WAN), and Wi-Fi systems
• Troubleshoot connectivity issues and coordinate with the network team for resolution
• Maintain accurate records of IT assets, incidents, and resolutions
• Prepare regular reports on service desk performance and recurring issues
• Provide training and guidance to employees on IT tools, applications, and security best practices.
• Develop user-friendly guides and FAQs to support self-service troubleshooting
• Ensure compliance with IT security policies by monitoring user activity and implementing necessary controls.
• Report potential security threats and vulnerabilities to the Head of IT
• Proactively identify opportunities to improve IT services and processes
• Contribute to IT projects, such as system upgrades and deployments
• Prepare periodic reports for the attention of the Lead, IT
• Perform any other tasks as assigned from time to time by the Lead, IT

Minimum Educational & Professional Qualifications, Experience and Knowledge 

• First Degree (B.SC or H.N.D) in Computer Science, Software Engineering, Information Technology, or a related field
• 3-5 years of experience in IT support or service desk roles
• Professional certifications such as ITIL Foundation, CompTIA A+, or Microsoft Certified: Modern Desktop Administrator are highly desirable

Attributes and Competencies:

• Knowledge of cybersecurity best practices, threat detection, and data protection principles
• Service desk tools
• Network and connectivity
• User account management
• System administration
• Technical documentation
• Problem-solving skills
• Customer service orientation
• Communication skills

Application Closing Date
12th June, 2026.