Enumeration & New Connections Officer at Nigerian Electricity Supply Corporation (NESCO) Limited

Nigerian Electricity Supply Corporation (NESCO) Limited is incorporated under the Companies Act of the Laws of Nigeria. Its core business is to generate, distribute, supply and retail electric power in Plateau State and adjacent States.

In its drive to ensure improved and sustained efficiency and effectiveness in delivery of its mandate with strategic leadership and management, NESCO (Nigeria) Limited is seeking to recruit fully qualified, highly motivated, and well experienced persons to fill highly rewarding vacant position that have arisen in the Corporation. 

The right interested candidates with prospects to build a meaningful career within the Electricity Supply Industry is therefore invited to apply for the position below:

Job Title: Enumeration & New Connections Officer

Location: NESCO (Nigeria) Limited’s Head Office, Bukuru, Jos South - Plateau

Purpose of the Job

• Responsible for managing customer enumeration activities and facilitating new service connections, onboarding new customers and all back-office support activities in the department

Key Duties and Responsibilities
The Enumeration and New Connections Officer shall therefore be responsible, but not limited, for the following:

• Conduct comprehensive enumeration exercises to identify and document all customers within the designated service area
• Maintain and update customer databases to ensure accuracy and completeness of information
• Process applications for new service connections, ensuring all required documentation and payments are received
• Coordinate with technical teams to schedule and execute the installation of new connections promptly
• Ensure all enumeration and connection activities adhere to the Nigerian Electricity Regulatory Commission (NERC) guidelines and the Distribution Code
• Collaborate with relevant departments to analyze enumeration data for strategic planning and decision-making
• Collate information on customers application and prepare status report
• Ensure resolution of complaints arising from new connections
• Perform technical feasibility check, customer verification
• Provide feedback and update details from customer premises visit
• Educate potential and dormant customers about the connection process, service offerings, and billing procedures
• Address customer inquiries and resolve issues related to enumeration and new connections
• Identify and report instances of unauthorized connections or energy theft
• Collaborate with the Revenue Protection Unit to implement measures that safeguard the company's revenue
• Prepare periodic report for the attention of the Lead, Project and Planning
• Carry out any other duties as requested by the Lead, Project and Planning

Requirements
Minimum Educational & Professional Qualifications, Experience and Knowledge:

• First Degree (BSc, B.Engr., HND) in Electrical Engineering, or a related field
• Must have 0-3 years of relevant experience
• Professional certification in customer service or project management is an advantage

Attributes and Competencies:

• Knowledge of electricity regulations and policies
• Proficiency in data gathering and analysis
• Knowledge of electric power and distribution network
• Knowledge of the AMI platform
• Proficiency in using customer management and billing systems

Application Closing Date
12th June, 2026.