HR Officer – Domestic Staff Outsourcing at Work Dey HR Services

Work Dey HR Services - Our client is a trusted HR consulting firm specializing in the recruitment, training, and outsourcing of professional domestic staff – including housekeepers, nannies, cooks, drivers, stewards, and caregivers – to high-net-worth individuals, expatriates, and corporate clients across Nigeria.

They are recruiting to fill the position below:

Job Title: HR Officer – Domestic Staff Outsourcing

Location: Abuja (FCT)
Employment Type: Full-time

Role Summary

• We are seeking a proactive and empathetic HR Officer to coordinate the full lifecycle of our outsourced domestic staff.
• You’ll be the bridge between our domestic professionals and the clients they serve, ensuring smooth placements, compliance, welfare, and performance.

Key Responsibilities

• Staff Engagement & Management Oversee onboarding, documentation, and KYC for all outsourced domestic staff
• Coordinate pre-deployment training on etiquette, housekeeping standards, childcare, safety, and confidentiality
• Manage staff welfare: payroll processing, leave schedules, conflict resolution, and disciplinary actions
• Conduct periodic site visits and performance appraisals to ensure service quality
• Maintain updated database of all active staff, certifications, guarantors, and medical records
• Client Relations Liaise with clients to understand household needs and match suitable domestic staff profiles
• Handle client complaints, staff replacements, and contract renewals professionally
• Provide clients with monthly service reports and staff performance feedback
• Ensure SLA compliance and maintain high client retention rates
• Recruitment & Training
• Support recruitment drives for domestic staff: screening, interviews, background checks
• Organize refresher training and upskilling programs in partnership with certified trainers
• Develop SOPs and code of conduct for outsourced staff
• Compliance & Admin
• Ensure compliance with labour laws, NHF, pension, and HMO requirements for outsourced staff
• Prepare HR reports, incident logs, and documentation for managementMonitor trends in domestic staffing and advise on policy updates

Requirements

• 3–5 years HR experience, with at least 2 years in outsourcing, facility management, recruitment, or domestic staff management
• Strong interpersonal skills – able to manage sensitive staff issues and demanding clients with tact and firmness
• High level of discretion and integrity – you’ll handle confidential household matters
• Excellent conflict resolution & negotiation skills for staff/client disputes
• Knowledge of Nigerian labour law as it applies to domestic/contract staff
• B.Sc/HND in HR Management, Industrial Relations, Sociology, or related field.
• CIPM/HR certification is a strong advantage
• Proficiency in MS Office & HR software for records and payroll tracking
• Willingness to work flexible hours and conduct home visits when necessary
• Must be based in Abuja with ability to travel within FCT
• What We Offer Competitive salary
• Training opportunities and career growth in HR outsourcing
• Opportunity to shape standards in Nigeria’s growing domestic staffing industry.

Salary
N150,000 - N200,000 per month.

Application Closing Date
30th June, 2026.

How to Apply
Interested and qualified candidates should send their CV and cover letter to: career.wsl@gmail.com using "HR Officer – Domestic Staff Outsourcing" as the subject of the mail.

Note: Only shortlisted candidates will be contacted.