IT Support Officer at Fort Knox Resourcing & Outsourcing Limited

Fort Knox Outsourcing was set up to cater to the growing need of businesses in Nigeria to reap the economic, strategic, and operational benefits offered by outsourcing. We act as a “Third Party Service Provider” that sources, selects, and Second employment ready workforce in line with client specifications to meet their talent needs as quickly as possible!

We are recruiting to fill the position below:

Job Title: IT Support Officer

Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Summary

• We are seeking a proactive and technically skilled IT Support Officer to provide first-line technical support and ensure the smooth operation of the organization's IT infrastructure.
• The ideal candidate will be responsible for troubleshooting hardware and software issues, maintaining computer systems, supporting end-users, and ensuring optimal performance of IT resources.

Key Responsibilities

• Provide technical support to employees by diagnosing and resolving hardware, software, network, and system-related issues.
• Install, configure, and maintain desktop computers, laptops, printers, scanners, and other IT equipment.
• Troubleshoot operating system, application, and connectivity problems.
• Monitor and maintain computer systems, networks, and IT infrastructure.
• Perform routine system updates, backups, and preventive maintenance.
• Set up and manage user accounts, email accounts, and access permissions.
• Escalate complex technical issues to senior IT personnel or external vendors when necessary.
• Maintain accurate records of support requests, resolutions, and IT assets.
• Assist in implementing IT policies, procedures, and security standards.
• Support the deployment of new hardware, software, and technology solutions.
• Ensure compliance with data security and information technology best practices.
• Provide user training and guidance on the effective use of IT systems and applications.

Requirements

• Minimum of Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, or a related field.
• 1–3 years of experience in IT Support, Help Desk, Technical Support, or a similar role.
• Knowledge of Windows operating systems, Microsoft Office Suite, networking fundamentals, and hardware troubleshooting.
• Familiarity with LAN/WAN environments, routers, switches, and internet connectivity troubleshooting.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Ability to prioritize tasks and work effectively under minimal supervision.
• Professional certifications such as CompTIA A+, Network+, ITIL, or related certifications will be an added advantage.

Benefits

• Salary: N215,000 Monthly.
• Competitive salary package.
• Career growth and professional development opportunities.
• Exposure to diverse IT systems and technologies.
• Collaborative and professional work environment.

Application Closing Date
12th June, 2026.

Method of Application
Interested and qualified candidates should send their to: recruitment@fortknoxoutsourcing.com using the position and location as subject of the mail.