Customer Service / Admin Officer at Whip-smart Service Provider Limited

Whip-smart Service Provider Limited has two offices across Nigeria (Lagos and Port-harcourt) with her head office in Lagos. We invest in recruiting and training most skilled, qualified care givers who will offer the best services to our clients in accordance to the company’s high standard. Our services are considerably more affordable to most healthcare providers. We ensure that clients receive the very best standard of care and support that match their care needs, preferences and lifestyle in their various homes. We are passionate about our clients right to receive the highest quality of care in the comfort, security and familiarity of their own homes. Our staff are carefully selected, medically tested and screened by special security company. We take personal and professional references and look for staff with previous experience in our line of business.

We are recruiting to fill the position below:

Job Title: Customer Service / Admin Officer

Location: Ikeja, Lagos
Job type: Full-time (Onsite)
Reports To: Operations Manager / HR Manager

Job Summary

• We are seeking a proactive and detail-oriented Customer Service/Admin Officer to manage client relationships and support deployed staff.
• The ideal candidate will be responsible for follow-ups, resolving issues, and ensuring smooth communication between the company, clients, and field staff.

Key Responsibilities

• Conduct regular follow-ups with clients to ensure satisfaction with deployed staff
• Maintain consistent communication with outsourced/deployed staff across locations
• Handle and resolve complaints, conflicts, and workplace issues in a timely and professional manner
• Act as the primary liaison between clients and the organization
• Monitor staff performance and provide feedback or escalate concerns when necessary
• Ensure proper documentation and updating of staff and client records
• Prepare reports on client feedback, staff performance, and issue resolution
• Support general administrative duties within the HR/operations team
• Ensure compliance with company policies by deployed staff

Requirements

• Bachelor’s Degree or HND in Business Administration, Human Resources, or related field
• 1–3 years experience in customer service, HR, or admin role (preferably in a recruitment or outsourcing firm)
• Strong communication and interpersonal skills
• Excellent conflict resolution and problem-solving abilities
• Good organizational and multitasking skills
• Proficiency in Microsoft Office (especially Excel and Word)
• Ability to work under pressure and manage multiple clients/staff

Salary Range
N100,000 - N150,000 / Month.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: whipsmartrecruitment@gmail.com using Job Title as the subject of the mail.