Service Monitoring Officer at Wema Bank Plc

Wema Bank Plc - Widely reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.

We are recruiting to fill the position below:

Job Title: Service Monitoring Officer

Location: Lagos

Job Summary

• The Service Monitoring Officer is responsible for real-time monitoring of Wema Bank's IT infrastructure, applications, and services to ensure optimal performance and availability.
• The role proactively identifies and escalates issues that could impact service delivery, enabling swift response to minimize business disruption.

Responsibilities

• Perform continuous real-time monitoring of IT systems, networks, applications, databases, and services using monitoring tools.
• Identify, log, and escalate incidents, alerts, and anomalies in line with the bank's incident management procedures.
• Maintain and update monitoring dashboards, ensuring visibility into the health and performance of critical IT services.
• Coordinate with Level 2/Level 3 support teams and vendors for prompt resolution of escalated incidents.
• Track and report on system availability metrics, SLA compliance, and performance trends.
• Manage and configure monitoring tools (e.g., Nagios, Zabbix, PRTG, Dynatrace, SolarWinds) to ensure comprehensive coverage.
• Participate in the review and refinement of alert thresholds and monitoring configurations to reduce noise and false positives.
• Document all incidents, escalations, and resolutions accurately in the ITSM tool.
• Provide shift handover reports and escalation summaries to ensure continuity of monitoring operations.
• Support post-incident reviews and root cause analysis by providing monitoring data and event timelines.
• Ensure compliance with IT operational procedures, change management, and security policies during monitoring activities.
• Continuously improve monitoring coverage by identifying gaps in visibility across IT services and infrastructure.

Requirements
Education:

• Bachelor's Degree in Computer Science, Information Technology, Electrical Engineering, or related field.

Professional Certification:

• ITIL Foundation certification is required. Network+ or equivalent monitoring/infrastructure certifications are an added advantage.

Experience:

• 2–4 years of experience in IT service monitoring, NOC operations, or IT operations in an enterprise environment.
• Banking or financial services experience is an added advantage.

Specialized Knowledge:

• Proficiency in IT monitoring tools such as Nagios, Zabbix, PRTG, SolarWinds, or Dynatrace.
• Knowledge of networking protocols, application performance monitoring (APM), and ITIL event management practices.

Skills:

• Strong analytical and alert-triage skills.
• Ability to work in a shift-based, 24/7 monitoring environment.
• Good communication skills for incident escalation and reporting.
• Attention to detail and ability to manage multiple alerts simultaneously.

Benefits
At Wema Bank, we recognize and reward the contributions of our employees by offering a range of benefits designed to enhance their well-being and work-life balance. Here are some key perks you can enjoy as a Knight. 

• Healthcare – We have a comprehensive medical coverage to ensure you, and your loved ones stay healthy.
• Elderly Care - At Wema Bank, our robust HMO plans include a provision for elderly care, allowing you to enroll one of your parents under your health coverage.
• Parental Leave (Paternity & Maternity) – Paid leave to support new parents, allowing them time to bond with their newborns.
• Year-End Bonus (13th Month) – As a Knight, there is an opportunity for you to enjoy an additional allowance as a reward for your dedication and hard work.
• Company Events – At Wema Bank, we engage in team-building activities, networking opportunities, and celebrations that foster a strong workplace culture.
• Competitive Pay – Attractive salary packages that reflect your skills, experience, and contributions.
• Leave Allowance – Financial support when you take your well-deserved time off.
• Profit Sharing – A share in the bank’s success, ensuring you, as an employee, benefit from the company’s growth.

Application Closing Date
26th June, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online