Collaboration & Microsoft Product Officer at Wema Bank Plc

Wema Bank Plc - Widely reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.

We are recruiting to fill the position below:

Job Title: Collaboration & Microsoft Product Officer

Location: Lagos

Job Summary

• The Collaboration & Microsoft Product Support Officer is responsible for the administration, support, and optimization of the bank's Microsoft 365 ecosystem and collaboration platforms.
• The role ensures high availability of collaboration tools - including Microsoft Teams, SharePoint, Exchange Online, and OneDrive - while providing technical support and training to staff across the organization.

Responsibilities

• Administer, configure, and maintain Microsoft 365 services including Teams, SharePoint Online, Exchange Online, OneDrive, and Power Platform.
• Provide L2/L3 technical support for all Microsoft collaboration tools and ensure timely resolution of incidents and service requests.
• Monitor the health, performance, and availability of Microsoft 365 services and implement proactive measures to prevent downtime.
• Manage user accounts, licenses, permissions, and access controls within the Microsoft 365 tenant.
• Design and implement SharePoint sites, Teams workspaces, and OneDrive configurations in alignment with business requirements.
• Collaborate with security and compliance teams to enforce Microsoft 365 data governance, DLP policies, and conditional access configurations.
• Develop and maintain documentation for Microsoft 365 configurations, processes, and support procedures.
• Conduct user training, awareness sessions, and adoption campaigns to promote effective use of collaboration tools.
• Evaluate and recommend new Microsoft features, updates, and integrations to enhance productivity across the bank.
• Manage Microsoft 365 tenant settings, update policies, and licensing in alignment with IT governance standards.
• Coordinate with Microsoft support and vendors on escalated incidents and service improvement initiatives.
• Provide support for hybrid environments involving on-premises Active Directory, Exchange, and Azure AD.

Requirements
Education:

• Bachelor's Degree in Computer Science, Information Technology, or a related field.

Professional Certification:

• Microsoft 365 Certified: Modern Desktop Administrator, Teams Administrator, or Messaging Administrator certification is required.
• Azure certifications are an added advantage.

Experience:

• 3–5 years of experience in administering Microsoft 365 or collaboration platforms in an enterprise environment.
• Experience in financial services or regulated industries is an added advantage.

Specialized Knowledge:

• In-depth knowledge of Microsoft 365 services (Teams, SharePoint, Exchange Online, OneDrive, Power Platform).
• Familiarity with Azure Active Directory, Intune, and Microsoft security and compliance tools.

Skills:

• Strong troubleshooting and problem-solving skills for Microsoft collaboration platforms.
• Good communication and training delivery skills.
• Ability to manage multiple support tickets and projects simultaneously.
• Familiarity with PowerShell scripting for Microsoft 365 administration.

Benefits
At Wema Bank, we recognize and reward the contributions of our employees by offering a range of benefits designed to enhance their well-being and work-life balance. Here are some key perks you can enjoy as a Knight. 

• Healthcare – We have a comprehensive medical coverage to ensure you, and your loved ones stay healthy.
• Elderly Care - At Wema Bank, our robust HMO plans include a provision for elderly care, allowing you to enroll one of your parents under your health coverage.
• Parental Leave (Paternity & Maternity) – Paid leave to support new parents, allowing them time to bond with their newborns.
• Year-End Bonus (13th Month) – As a Knight, there is an opportunity for you to enjoy an additional allowance as a reward for your dedication and hard work.
• Company Events – At Wema Bank, we engage in team-building activities, networking opportunities, and celebrations that foster a strong workplace culture.
• Competitive Pay – Attractive salary packages that reflect your skills, experience, and contributions.
• Leave Allowance – Financial support when you take your well-deserved time off.
• Profit Sharing – A share in the bank’s success, ensuring you, as an employee, benefit from the company’s growth.

Application Closing Date
26th June, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online