Customer Service Representative (Remote) at Myafrimall Logistics Limited

Myafrimall Logistics Limited is seeking a smart, dedicated, and customer-focused individual to join our team as a Remote Customer Service Representative. The role primarily involves supporting our customer service operations across the United States and Canada time zones, while also attending to other international and local customer engagements.

Although this is a remote position, the staff may occasionally be required to resume physically at the office when the need arises.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ogba / Berger, Lagos (Remote)
Employment Type: Full-time
Work Schedule: Monday - Saturday
Work Mode: Remote (Hybrid – occasional onsite work when required)
Work Hours: 3:00 PM – 11:00 PM or 4:00 PM – 12:00 AM (varies based on time zone)
Resumption: Immediate

Key Responsibilities

• Attend to customer enquiries via calls, WhatsApp, email, and other digital platforms.
• Provide accurate information about shipping rates, timelines, and company services.
• Support customer engagement and follow-ups across the U.S. and Canada operations.
• Resolve customer complaints professionally and ensure quick resolution.
• Maintain proper records of customer interactions and transactions.
• Coordinate with internal teams to ensure smooth service delivery.

Requirements

• 1–3 years of experience in customer service or a similar role.
• Excellent verbal and written communication skills.
• Ability to work independently and stay productive remotely.
• Strong problem-solving and multitasking skills.
• Proficiency in WhatsApp Business, email, and basic Microsoft Office tools.
• A stable internet connection and a conducive work environment at home.
• Must be available to work evening hours and Saturdays.

Application Closing Date
19th June, 2026.