Direct Channel Sales Manager at Smile Communications Nigeria Limited

Smile Communications provides 4G LTE mobile broadband in several countries in Africa. Our objective is to become the broadband provider of choice for Superfast mobile broadband internet and Super Clear voice services in each of our markets and to provide over 300 million potential customers in our countries of operation with a fast, reliable and high-quality broadband internet to accelerate development and wealth creation.

Our mission is a fully connected Africa enabled by a team that is driven by passion, integrity, humility and humanity. Smile is a diverse, equal opportunities organisation and is committed to developing talent in the telecommunications industry in all of the countries it operates in. In addition to considering your skills and competencies, your fit with our culture and values is important.

We are recruiting to fill the position below:

Job Title: Direct Channel Sales Manager

Location: Lagos
Employment Type: Full-time

Job Description

• Oversee the operations and distribution activities efficiently to all the Direct Channels team across Regions
• Provide leadership, direction, and development to all aspects of the Sales and distribution channels
• Eyeball registration processes and ensure all direct channel agents are guided by the new Smile/NCC SIM activation guidelines and customer on boarding process
• Coordinate activities of planning, recruitment, training, partner visits, and sales support for all the Direct Channels Sales agent
• Implement sales channel strategies, accurately and proactively manage sales forecasts
• Drive and deliver the sales target set for the channel (new customers, revenues, retention, BTS turnover)
• Ensure adequate spread and visibility of the retail brand across regions
• Share competition offerings, structures, and frameworks (commissions, performance bonuses, incentives, and branding) with your line manager and business as required
• Monitor and analyze channel sales volumes and collections
• Monitor and manage sales activity across the Direct channel to ensure it meets Smile standards and parameters
• Identify viable locations for sales promotions and campaigns, distribution of collateral materials, and how it is applied across the channels
• Ensure superior customer service in line with Smile’s brand promise throughout the Direct Channels
• Ensure goals, products, and plans are effectively communicated, understood, and applied by all the sales agents and partners
• Provide any other ad hoc duties assigned to you from time to time by the Head of Sales or any other person appointed by the Company for this purpose

Requirements

• Minimum of a BSc / HND 
• 5 years of relevant experience relevant position is mandatory
• Proficiency with computers and Microsoft Office tools (MS Word, MS Excel, MS PowerPoint)
• Good listening and communication skills
• Excellent analytical and problem-solving skills with a process focus
• Must have good customer service relations and management skills
• Staff character must align with the Smile values.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online