Customer Support & User Success Intern at Payoak (Remote)

PayOak is a specialized Nigerian financial technology platform that operates as a secure digital escrow service. It acts as a trusted neutral third party to eliminate fraud, scams, and the common "what I ordered vs. what I got" disappointments in online and social commerce.

We are recruiting to fill the position below:

Job Title: Customer Support & User Success Intern

Location: Remote
Team: Customer Experience
Duration: 12 months

Role Overview

• As a Customer Support & User Success Intern, you will help deliver exceptional experiences to PayOak users by supporting customer inquiries, onboarding new users, and contributing to user education initiatives.
• This role is ideal for recent graduates or early-career professionals interested in customer experience, fintech operations, and user success. You will work closely with the Customer Experience and Operations teams, gaining hands-on exposure to how support functions within a fast-growing fintech startup.

Key Responsibilities
Customer Support:

• Respond to basic customer inquiries through approved communication channels
• Help users understand PayOak's products, services, and processes
• Escalate complex issues to the appropriate team members
• Contribute to a positive, professional, and customer-focused support experience

User Onboarding & Education:

• Support new users during the onboarding process
• Guide customers through account setup and platform usage
• Assist in creating and sharing educational resources, guides, and FAQs
• Encourage users to adopt relevant PayOak features and services

Customer Experience Monitoring:

• Collect customer feedback and identify recurring questions or issues
• Help track user satisfaction and support trends
• Monitor customer interactions and share insights with the team
• Contribute ideas for improving the overall user experience

Support Operations & Reporting:

• Maintain support records and documentation
• Assist in tracking support tickets and resolution progress
• Support the preparation of customer support reports and insights
• Contribute to process improvement initiatives where appropriate

Eligibility Requirements
To be eligible for this internship, applicants must:

• Be 30 years old or younger
• Have graduated from a tertiary institution in 2022 or later
• Have successfully completed the National Youth Service Corps (NYSC) programme
• Be available to participate in the full 12-month internship programme.

Other Requirements:

• Strong written and verbal communication skills
• Excellent listening, problem-solving, and interpersonal skills
• Patient, empathetic, and customer-focused mindset
• Good organizational and time-management skills
• Willingness to learn, take initiative, and adapt quickly
• Comfortable using digital communication and productivity tools
• Interest in fintech, customer experience, or startup operations
• Ability to work effectively within a collaborative team environment.

Future Opportunities

• This internship is designed as a pathway into a full-time career at PayOak. High-performing interns may be considered for permanent employment opportunities upon successful completion of the programme, subject to performance and business needs.

What You'll Gain

• Salary: N150,000 / Month. 
• Hands-on experience working in a fast-growing fintech startup
• Opportunity to collaborate with cross-functional teams
• Mentorship and continuous learning opportunities
• Exposure to real-world product development and QA workflows
• Opportunity to develop technical, analytical, and problem-solving skills
• A chance to contribute directly to products used by real customers.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online