Senior IT Support Engineer at Bamboo Nigeria

Bamboo is an investment platform that gives Africans the tools to build wealth from the ground up through real-time access to the global markets.

We are recruiting to fill the position below:

Job Title: Senior IT Support Engineer

Location: Nigeria
Employment type: Full-time (Hybrid)
Department: Engineering

Scope of Role

• As a Senior IT Support Engineer, you will ensure the technical integrity, regulatory alignment, and operational resilience of Bamboo’s platforms that facilitate money movement and exchange of value.
• You will use your deep understanding of systems architecture, access governance, and compliance frameworks to analyze current networks, create more robust internal processes, proactively mitigate operational risks, and create a highly reliable, compliant environment.
• You will bring senior-level systems integrity expertise to the team, lead technical compliance specifications, participate in cross-functional syncs, and ensure safe, efficient scaling of our infrastructure.
• As a senior Individual Contributor, your role is central to anchoring the technical execution of critical risk-mitigation and compliance projects.
• You will act as a technical multiplier, taking on high-impact implementations and ensuring that technical delivery aligns with our data guidelines, strict regulatory mandates, and platform uptime goals.

What You Will Be Doing

• Work with engineering teams, the Legal team, and the Compliance team across Bamboo on project definition, technical specification, and monitoring as we scale Bamboo’s internal systems and products.
• Architect, implement, and audit Identity and Access Management (IAM), endpoint management (MDM), and zero-trust architectures to protect the company’s data and customer assets.
• Drive proactive monitoring, capacity planning, and system integrity management to ensure a 99.9% system uptime across all core services, ensuring our technical compliance and access controls never break because of scale.
• Stay continuously up to date with industry trends, global reports on operational breaches, and emerging attack vectors, thoroughly analyzing these trends to architect preemptive mitigation and system-hardening strategies.
• Lead incident response efforts for internal anomalies or technical compliance breaches, executing rigorous root-cause analysis and post-mortems to continuously harden our infrastructure.
• Maintain and oversee compliance-driven tooling (such as SIEM platforms, network traffic analyzers, and access gateways), ensuring all internal configurations meet SOC 2, ISO 27001, and local data protection standards.
• Actively mentor junior and mid-level IT engineers through knowledge sharing, policy creation, and thorough process reviews, increasing the team's capabilities without taking on formal managerial tracking.
• Carry out proactive system hygiene activities (such as routine credential rotations, vulnerability scanning, and phishing simulations) to reduce technical debt and minimize external attack surfaces.
• Safely leverage AI tools within your daily compliance auditing and log-monitoring workflows to model faster anomaly detection practices for the broader IT team, ensuring all AI-assisted operations adhere strictly to Bamboo's data sovereignty and privacy standards.
• Ensure all technical operations meet regulatory requirements (GDPR, HIPAA, FinTech regulations)
• Conduct regular risk assessments and manage the Business Continuity and Disaster Recovery (BCDR) plans.
• Develop and enforce company-wide IT policies, including Access Control and Data Privacy standards.
• Oversee lifecycle management, inventory governance, and secure provisioning of IT assets while providing troubleshooting and remediation across endpoints, systems, and compliance tools.

Who You Are

• You have 4+ years of experience in IT operations, technical compliance, systems engineering, or network administration in the fintech industry or on a scaling consumer product.
• Demonstrated mastery of corporate infrastructure tools, Identity Providers (e.g., Google Workspace, Okta), and endpoint management solutions (e.g., Jamf, Intune).
• Deep understanding of technical compliance frameworks (e.g., SOC 2, ISO 27001) and how to translate legal/regulatory requirements into strict infrastructure configurations.
• Proven experience with network integrity tools, anomaly detection, secure cloud environments (e.g., AWS, GCP), and executing technical risk assessments.
• Excellent communication and collaboration skills to partner closely with other stakeholders.
• A passion for clean, auditable systems and a relentless drive to optimize internal security posture without blocking engineering velocity.
• You are known for being a highly self-directed problem solver. You do not just focus on fixing access bugs, you also mitigate entire classes of systemic risk.
• You are a skilled communicator to both technical and non-technical audiences, and are known to articulate complex risk trade-offs clearly.
• You appreciate direct communication. You are both an active communicator and an eager listener.
• You appreciate candid feedback and see every setback as an opportunity to grow.
• You have a “can do” attitude. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving the Bamboo mission.
• You are never tired of learning.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online