Customer Service and Support Officer at Adventure Capital Group

Adventure Capital is a venture capital investor focused on accelerating entrepreneurial companies, with activity in consulting and Nigeria's FinTech sector. Known for its involvement in high-growth, early-stage businesses, the firm notably invested in the Nigerian mobility startup Gokada.

We are recruiting to fill the position below:

Job Title: Customer Service and Support Officer

Location: Maryland, Lagos
Employment Type: Full-time

Role Description

• This is a full-time hybrid role based in Lagos, Nigeria.
• The Customer Service and Support professional will be responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels
• Resolve customer complaints promptly and professionally
• Provide accurate information about products and services
• Escalate complex issues to the appropriate team when necessary
• Maintain records of customer interactions and transactions
• Follow up with customers to ensure issues are fully resolved
• Support internal teams with customer feedback and insights
• Delivering excellent customer experience, and maintaining professional phone etiquette.

Qualifications

• Bachelor's Degree
• Minimum of 3 years of experience in customer service
• Must be able to work on rotational shift basis, night shift and weekends

Skills:

• Customer Support, and Customer Service
• Strong communication and interpersonal skills
• Basic proficiency in Microsoft Office tools
• Problem-solving mindset with attention to detail
• Ability to multitask and work in a fast-paced environment
• Proficiency in delivering exceptional Customer Experience
• Strong Phone Etiquette and communication skills
• Ability to work both independently and within a team
• Proficiency in the use of customer relationship management (CRM) tools is an advantage.

Application Closing Date
5th July, 2026.

How to Apply
Interested and qualified applicants should send their CV to: evelyn.olanrewaju@adventurecapital.com.ng using the job title as the subject of the mail.